My experience: I have several cracks in my foundation that leak during heavy rain. During the recent rain storms, I decided that was enough of dealing with this and I started calling basement waterproofing companies. Basement Technologies offered me a free analysis of my basement situation in which someone would come out to my house and review the problem and put together a plan to repair it- great ! However, this is where the frustration begins. Appointment #1 the rep no shows. I called during working hours and left a vm, no return call. I sent a email, no response. I called 3 more times leaving vm's every time and then on the 4th time, finally reached someone. I explained that I had an appointment which nobody showed for and it took a ton of effort on my part to reach them, and now I am mad, she tells me "well then go with another company, I don't know what to tell you". So fine, I hung up and decided not to deal with this company. A few weeks later I received a call in response to one of the many vm's I had originally left asking to reschedule the appointment. She is pleasant enough so I agree to reschedule. Appointment #2, 15 minutes past the window of the appointment I call to find out when they will be here. I am told they have a different time scheduled for me than the confirmed time- I have already taken a half day off work waiting for them and can't wait anymore, so, now I have to reschedule. Appointment #3, at 7:30 am on a Sunday, another no show. I think I am all set with Basement Technologies. 100 year rain storm or not, I am not even a customer yet and this is NOT how I expect to be treated.