Folks, this is a BAD company to do business with. If you got what you ordered, congratulations. If you have any problems at all you will get to know Amber, the sales clerk, and Stephani, the credit manager.

My misadventure: I have been looking for a particular part for a particular model and year. I had exhausted most of the related car parts places until I ran across this web site. Talked to Amber and gave her the specifics of what I needed. She nodded like a bobblehead and proceeded to order my part.

When I received the package, what I got wasn't even close. The part was for a model 10 years older than mine. The part itself was one and one quarter inches larger in diameter than the one I have.So I called back to get an RMA to return it (at a cost of $16.62). Amber shot me over to Stephanie who tried to tell me that according to their books the part fits. Well, I finally got Stephanie to send me an RMA. I returned the part the very next day. Finally got delivery confirmation 5 days later from UPS. Tried to get back to Amber. That took 4 days. And again, Amber shuffled me on to Stephanie.

Stephanie wanted to send out another part. I told her I had no confidence that they could do it right and wanted credit back to my credit card. Basic Car Parts had originally charged me $101.63. So the credit I got back was for $91.63. They stiffed me for $10.00. And I'm out another $16.62 for return shipping costs. Their customer service is absolutely sociopathic.

I have never had to deal with any company on the web as I have done for this one. And I'm not a novice at this. A dozen emails, voice messages not returned. Just pure aggravation!

I have filed a billing dispute with my credit card company. I have received my full refund, but I'm still out the return shipping cost.

If you're reading this, you kind of get the gist of things. Done with the research, go somewhere else.

I called Basic Car Parts in November looking for a "show car quality bumper" for my husband’s car and a sales rep named Derrick said he could find me one. I made it perfectly clear to Derrick that I was looking for a perfect bumper. He said he had found one for me and would email me pictures before charging my accounts. However, he never sent pictures. Instead, he sent me a rusted part and charged me for it!

I didn't order a rusted out hunk of junk!!! Who in their right mind would pay $474.88 for a rusted bumper? When I called to dispute the order with the company, I was told by Derrick that he could only refund me $50. I was irate!

I am not without fault here. I was dumb enough to give Derrick my credit card information. He was only supposed to use it to verify that I had the funds available, but I believe that he planned to rip me off from the start. To top it off, he has since been fired along with the representative that eventually, in March, refunded part of my money and had the bumper picked up and returned to the supplier.

Well, I have tried to work with the company to get my money back and had a little luck. The company stole $474.88 from me and has only returned $290.00 of it. I have spoke with the General Manager, Mr. Lang and he told me that shipping was $136 and I am responsible for it. I told him that I disagreed and our conversation deteriorated from there.

Basically, I feel that they should refund the entire amount and Mr. Lang thinks that I should have to pay $184.88 for a $136 shipping fee! I told him to BITE MY ***! Not my best moment but I was angry. I believe that the company is liable for the damage caused by their unethical employee not the unsuspecting customer!

This company is terrible at answering or returning phone calls. first, they got the shipping address wrong, then never called, saying it was shipped, but never was! almost a month later i still haven't recieved the parts. and of course, they still are not calling me back or even answering their phones! I would not recommend them to anyone! you can and should check elsewhere, you can get the parts cheaper. How maqny times do you have to try to call them? I have tried for the last several days. No answer. None of their numbers will take yoy to anyone who answers.

This is my worst internet purchase experience sofar.

Granted, I should have done my research first but got confused between all the sites I had looked into and the ones I hadn't...My bad, but I thought I had some slack there since she said it could not be shipped to a (my) residential adress. So I told her I would see what I could do and call her back the next day and the sale would depend on me finding a commercial shipping adress.

After having looked up some reviews of them I tried to cancel the order the very next day. No way; "the order had already been shipped" and my card had already been debited.

Strangely enough, after that, it took 5 weeks to travel to my home...Right...

And, of course, what I received was not the part that we had agreed upon while I had described what I needed in full detail and she confirmed that that was what I would get and I even had her confirm my specifications by email. Well, kind of... She left so much room for interpretation there by giving me a pretty vague description that by now my doubts about this purchase were confirmed.

But of course this was all after the fact. I had bought it...A $550, - cheaply, sloppy made, unpainted, unprimed, piece of junk front bumper cover that does not fit my car even if I would like to put it on.

I can send it back of course at my own expense and hope and pray for a pathetic refund after they *** the 30% restocking fee...

But the way these people adress you when you get on the phone with them for any other reason than making a purchase does not make this seem like a viable option.

Luckily (I hope) the UPS guy knocked the part over in my driveway causing a lot of damage (the thing was just stuck on a wooden pallet with some foil wrapped around it).

So I hope to get my money back by filing a claim with UPS and have not bothered with Basiccarparts anymore.

They are to slippery anyway. Apparently they have been doing this for many years and using your credit card company to get your money back does not impress them.

This merchant truly deserves to be sued out of business though.

I ordered a used green fender for five times the cost of a new primed fender because I thought it was more convenient than spending $250 to have one painted. They took the order (with a verbal guarantee) knowing that they were shipping a different product than ordered, because once they get the credit card company’s money they can hold onto it forever, or if too much fuss, give half of it back without penalty. They refuse to take phone calls and do not respond to voice mail messages nor e-mails to the original salesman. Only weeks later when the credit card company contacts them, do they even act like they are aware you exist. And then, they give half of your money back and absolutely refuse to give a refund. After finally crediting $199, they stole only $134 from me. NEVER EVER DO BUSINESS WITH THESE THIEVES!