basiccarparts.com

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Category: Automotive

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basiccarparts.com Reviews

floris7 June 29, 2011

Fraud and deception

This is my worst internet purchase experience sofar.

Granted, I should have done my research first but got confused between all the sites I had looked into and the ones I hadn't...My bad, but I thought I had some slack there since she said it could not be shipped to a (my) residential adress. So I told her I would see what I could do and call her back the next day and the sale would depend on me finding a commercial shipping adress.

After having looked up some reviews of them I tried to cancel the order the very next day. No way; "the order had already been shipped" and my card had already been debited.

Strangely enough, after that, it took 5 weeks to travel to my home...Right...

And, of course, what I received was not the part that we had agreed upon while I had described what I needed in full detail and she confirmed that that was what I would get and I even had her confirm my specifications by email. Well, kind of... She left so much room for interpretation there by giving me a pretty vague description that by now my doubts about this purchase were confirmed.

But of course this was all after the fact. I had bought it...A $550, - cheaply, sloppy made, unpainted, unprimed, piece of junk front bumper cover that does not fit my car even if I would like to put it on.

I can send it back of course at my own expense and hope and pray for a pathetic refund after they *** the 30% restocking fee...

But the way these people adress you when you get on the phone with them for any other reason than making a purchase does not make this seem like a viable option.

Luckily (I hope) the UPS guy knocked the part over in my driveway causing a lot of damage (the thing was just stuck on a wooden pallet with some foil wrapped around it).

So I hope to get my money back by filing a claim with UPS and have not bothered with Basiccarparts anymore.

They are to slippery anyway. Apparently they have been doing this for many years and using your credit card company to get your money back does not impress them...

This merchant truly deserves to be sued out of business though.

ahkapuria October 26, 2010

Wrong Part, No Refund

ASICCARPARTS.COM IS THE WORST COMPANY ON THE FACE OF THE EARTH

Here is my complaint to the better business bureau:

After my 2004 Toyota 4Runner broke down, I was given a quote for a used engine with allegedly ~6, 000 miles on it with only a valve cover that needed replacement. After receiving the part, there were 2 other fixes not initially described by BasicCarParts to replace the main wiring harness and swapping of the oil pan. This left me with ~$600 labor cost beyond the $2100 for just the engine swap from my mechanic at AAMCO transmission. During the oil pan swap, water and sludge was found within the engine and the engine was noted to be nonfunctional. The mechanic also claimed that this engine could not possibly have 6, 000 miles on it with this kind of wear and tear. He also said that the sludge indicated that someone was trying to hide the age of this engine and the condition it was it. I called BasicCarParts immediately under the person who had sold me the engine, Nic Oakes. It took him from that Thursday that my mechanic sent in the pictures to his email until 2 weeks after to return the dozens of phone calls I left. The manager, Shaun Lane, also did not respond to any of the emails or phone calls left to him or the company. I spoke with several representatives who said that Nic was sick - FOR TWO WEEKS???- and that they were prevented from seeing the account because they were not the primary ones responsible for it. When Nic finally called, he said he never received any pictures and wanted to talk to my mechanic. It has been another week and I have not heard anything from Nic Oakes or Basic Car Parts and I have been charged for $2300 + $100 for the engine and repair valve from Basic Car Parts and $2700 from AAMCO for the attempted repair. My order number through basiccarparts is 214192 and the email address for Nic is [email protected].

I need the engine picked up from AAMCO to prevent any charges there and I want my $2300 + $100 back for the engine and valve that they can have back on their own dime. I also want $2700 from BasicCarParts for the unnecessary labor that was incurred because they sold me an engine that was not as advertised - age, mileage, damage. I also want my 2 months back that I've wasted waiting for my car.