I use to go to the Baskin Robbins in West Hartford Ct. Located on New Britain Ave. I would go at least 7-8 times a month.

Every time I went into the store for ice cream they would constantly be out of different items which included ice cream, toppings, containers etc.

This was continually happening on a regular basis. I would go into the store and I would hear customers yelling at the employee who were not responsible for this problem.(POOR MANAGEMENT)

I called the store owner and explained to him what was going on. The owner promised to resolve the problem.

He never cleared up the problem at which time I stopped going to Baskin Robbins.

It’s been a year so I figured that I would give the store another chance.

I walked into the store and I could hear customers yelling at the help concerning the same problems which were going on year ago.

It was my turn to be helped and I told the female that I would like a hot fudge sundae with two scoops of vanilla and one scoop of chocolate with almonds
.

I was informed that they had no hot fudge or almonds and only one scoop of vanilla left.

This is when I left the store very upset. A year later and still nothing changed.

I have called and complained about this owner a year ago and nothing was done.

It’s sad that a great company like Baskin Robbins puts up with these problems and does nothing about it when it is brought to your attentions. Remember it’s your name on the store and people blame you for all of the problems, not the owner who should be taking all the blame.

If the owner was working for me and he conducted himself in this manner. I would be like Donald Trump and tell him “YOUR FIRED !”

I really feel sorry for the people who are employed at this store because they deserve better.

In the new Baskin Robbin commercial for color changing sprinkle the kids are shouting "yea" however the company used the spelling of "YAY" in their ad. The word YAY is a street slang term for cocaine. I think to put this is print is horrible and the company should pull and correct the spelling of "YEA" as in exclaimation of JOY and Elation, not use a street term for a drug! Do you people not google your thoughts!

The comment "In Your Face' was totally unnecessary in the commercial from Baskin Robbins. You would think that the writers could come up with some "catchy" commercials that are fun like we used to see. No wonder our childred and grandchildren act like smart alecs. It is promoted in many of the ads on television.