While visiting my daughter over the 4th of July, we went to Bass Pro in Independence, MO. I purchased an aerator to keep fish bait live, cost $9. When I returned home to Florida, I put a fresh battery in the aerator and it would not work; tried another battery same result. Looked on the internet for a Bass pro location - closest one is 100 miles away. I then used the "on-line" help and relayed my probelm to a representative. He informed me that I could return the aerator to the store in Independence; they would refund my shipping cost and send me a replacement. This sounded very reasonable to me. He suggested i contact the store to confirm. When I did, I was told that they would not accept any mailed in return, certainly would not refund the shipping cost, but that I should take the defective merchandise that they sold me to any Bass Pro shop for a replacement. I explained that a 200 mile round trip to return a $9 item did not make sense. They told me the at they would be most generous and waive the 90 day return policy and that i could return it when it was convenient for me.
I wouoldn't buy a fish hook from them!!