On 26th January '09, I have purchased one pair ladies sandal from Bata India Ltd.'s showroom at 53, S P Mukherjee Road, Kolkata - 700 026. They have charged me Rs.399/- for the same. On the packet of the article, Model No. is mentioned as "N068 671-6905 - Foot size 5". After one day's use, the sticker labbled on the sandal worn out and the actual price printed on the sandal is visible as Rs.349/-. I have requested the said shop to refund me the excess amount charged by them, but they refused my request. I, therefeore, request you to please intervene the matter and ask them to settle the matter wihtout any delay.
I have also complained about this thruogh customer care department and the mails exchanged between are quoted below :
Quote:
"In response to your e-mail dated 9th February ’09, please note that you have not replied to my actual question as to whether you have any right to charge revised price for a product manufactured prior to revision of its price? Further, you have not disclosed the date of manufacture of sandal on its packet. It is evident from the price tag/sticker of Rs.399/- labeled on the earlier price of Rs.349/- printed on the sandal that this pair of sandal was manufactured on a date prior to revision of the price.
Further, I deny your contention that the stores staff concerned at 53, S P Mukherjee Road, Kolkata – 700 026 (Phone No.2454 6608) had communicated to me abut the revised price at the time of billing. For your information, I came to know the real fact when the price tag/sticker of Rs.399/- moved from the sandal after one day’s use. Then only the actual price of Rs.349/- printed on the sandal was visible!
I, therefore, once again request you to arrange refund of the excess amount taken from me without any further delay. If you fail to do so, I have left with no other alternative except to approach the appropriate Forum to claim for my refund along with compensation.
Hope you will not compel me to take such steps against you and, of course, that will not speak good for a reputed company like yours.
Thanking you,
Yours faithfully,
(P.B. Dinesh)
C/o. Birla Corporation Ltd.,
Birla Building, 3rd Floor,
9/1, R.N. Mukherjee Road,
Kolkata – 700 001.
Phone : 2248 0566/4734
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From: Customer Service [mailto:
[email protected]]
Sent: Monday, February 09, 2009 11:32 AM
To: Secretary To PKC
Subject: RE: Complaint against excess rate charged.- EQ/0502002
Dear Mr. Dinesh,
This is with reference to your feedback received on 5th February, 2009.
We would like to state that it is our endeavor to continuously provide our customers with value for money offerings. Also in accordance with the market dynamics we have internal company promotions and campaigns that include Price revisions from time to time. Incase there are such price revisions all the revised prices are communicated to customers at the time of billing. We have verified with our Store Staff at S P Mukherjee Road Kolkata and they have clarified that the revised price for the same was communicated to you at the time of billing .i.e. the current MRP of article no. 6716905 purchased by you is Rs. 399.
Please let us know if there are any issues that still need our intervention.
Regards,
Customer Services Dept.
Bata India Ltd.
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From: Secretary To PKC [mailto:
[email protected]]
Sent: Thursday, February 05, 2009 12:29 PM
To: Customer Service
Subject: Complaint against excess rate charged.
Importance: High
On 26th January '09, I have purchased one pair ladies sandal from Bata India Ltd.'s showroom at 53, S P Mukherjee Road, Kolkata - 700 026. They have charged me Rs.399/- for the same. On the packet of the article, Model No. is mentioned as "N068 671-6905 - Foot size 5". The actual rate mentioned on the article is Rs.349/-, but the shop-owner has put one sticker on the article to read the rate as Rs.399/-.
In this connection, you are requested to let me know the exact price for the said article. You will agree that even if there is any increase in the price of a particular item, the same should be applicable to the new stock only and not for the old stock. I failed to understand as to how the shop owner is doing such malpractice. On the packet of the sandal, manufacturing date of the article is also not shown.
I would, therefore, request you to please look into the matter and instruct the said shop owner to refund me Rs.50/- excess charged by them immediately. The refund cheque payable to me at Kolkata may be sent to me at my below mentioned address.
Scanned copy of the bill is affixed below for your doing the needful.
(P.B. Dinesh)
C/o. Birla Corporation Ltd.,
Birla Building, 3rd Floor,
9/1, R.N. Mukherjee Road,
Kolkata – 700 001.
Phone : 2248 0566/4734
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