I have purchase a shoes from the bata shop with will stating 100% compansation within 15 days. My shoes gon bad within 3 days. bata people is telling no compensation on this shoes.

I had purchased a Hush Puppies shoes from the Bata show room at M G Road, Secunderabad (ph: 040-27896675) on 10-7-2006.

The left shoe's sole is totally ruptured across the length. It has got too many cracks as compared to right ones. I went to the show room on 7th June 2007 to tell about the defect. I was asked to wait for one hour. Later, I was told - " Nothing can be done. You can change the bottom with payment. Do what ever you want to do!". This is not the way a showroom owner talks to a person. I am working as scientist in Department of Space. I was offended in front of rush, where lot of school children were present ( because of school reopening time).

I have been using Hush Puppies shoes from last 16 years. Earlier it was made by Hindustan Lever. Now, Bata makes it.

It has in fact torn much before eight months of its age. I usually go on tour. Even the owner asked me to come after seven days. He did not accept the shoes. But I approached him with a written complaint.

We should not loose the trust with Bata.

Ragards.
S K Patra

Hi All,

I would like to inform you all worst customer support given by the bata showroom - T.Nagar - Chennai - India.

I have bought a sandals of Rs.699/- three months ago and primary usage is shoe within three months the sandals sole got cracked then i went to T.Nagar bata branch informed about the issue they said manager not available so you come some other day then i left and again came after one week then i met Mr. Venkatesan (Asst.Manager) - T.nagar he said this has to be approved by the branch manager i have given a letter stating all the issue i faced and he committed me that he will give me replacement and he will be calling me once the request has been approved by the manager.

No reply so i went to the branch asked about the status i came to know that the letter with sandals which i given to branch manager was missing i politely waited for 1 hour that too in a weekdays atlast he couldn't find out the sandals then i asked how long should i wait literally he given rubbish response i ever faced before with anybody.

My intension is not get the replacement but somebody should intervene in this issue and ask for the explanation that this type of response should not happen anybody.

Thank you bata giving me a wonderful experience.

I don't to whom should i escalate please fwd to the concern group.

Regards,
Karunashankar