I ordered a replacement battery for my lawn mower from Battery Trader which was represented on its web site as a Bosch battery direct replacement. When it arrived it wasn't manufactured by Bosch and wasn't like the one I wanted. I returned the item to them in line with their terms and conditions and received an e-mail receipt on 15th March 2011 saying that the refund would be made within 30 days as required by the Distance Selling Regulations.

After more than 30 days nothing had been received, so I e-mailed them again. I had a reply which apologised for the delay and saying that they would chase their accounts department.

Still nothing so on 25th April 2011 I e-mailed them again, this time asking for a receipt from MS Outlook when the e-mail was opened. Nothing has been received to date 10th May 2011. I tried telephoning the number given on their web site but this is no help as the options take you round in circles.

Having ordered and paid for (by credit card) a replacement battery in Sept 2010, I received several difficult to understand emails until I eventually had an email on 4th Oct saying they couldn't supply me but would make a repayment within 30 days. It is now Jan 2011 and no repayment has been made although I have reminded them several times. As the repayment is under £100 I understand I cannot claim it back from my card company. I have since found many complaints about this company on the internet and I cannot understand why/how it can be allowed to go on trading. I STRONGLY ADVISE ANYONE LOOKING FOR BATTERIES TO AVOID THIS TRADER. IT IS AT BEST INCOMPETENT AT WORST A SWINDLER.