I purchased a battery for my Dell computer. It failed within a few months and they sent me a replacement (after numerous efforts to reach them went unanswered). That battery failed within a few weeks. They promised a refund when we sent that one back but instead they sent another battery! That one also failed immediately. We sent that one back and they claimed they never received it. So, they refused to refund, replace or give us any credit for the purchase. I paid them $80 dollars for a battery I don't have after 3 of theirs failed. I paid for return shipping, so I lost more than the original cost. My repeated efforts to get the owner to contact me were ignored and refused. Poor quality and horrible customer service.