My Citimortage loan was transferred to Bay View Loan Servicing. At the time of the transfer I had a balance of $26, 000.00 in my escrow account from an insurance claim from a flood. Since the transfer I have not been able to get any money from them to complete my repairs. They do not return my calls, answer my emails or anything. It takes days to get any type of response from them. I have told them that I have already spent $16, 000.00 of my own money and I need to get this money to finish the job. I have offered pictures of the repairs and no response. They finally sent an inspector to my home who notified them that 70 percent of the repairs had been done. Still no money. They are in contact with my contractor who is no longer involved with the project asking him for a release which he gave them and still no money. From what I understand they do this to alot of Homeowners. I am not asking them for anything but my money that belongs to me to complete my repairs. They are the worst company I hace ever delt with and they should be investigated regarding their practices