On 5-21-2010 at 8:10am I was reviewing my checking account information online, I notice there was a maintenance fee for $11.00. I immediately called their 800# and was told when I opened the account I signed to agreeing that if my checking account went under $750.00 there would be a $11.00 fee. HA ! I opened this account when it was 1st VA Bank SW when I was 17 years old! I am 28 now. I said, show where I agreed to this and the customer service woman said someone will call be back with in 48 hours, since there was nothing she nor her direct Supervisor could do, surprise... OH! and get this you guys, the customer service woman said they haven't even offered that service in YEARS???? Hmmmm, so all the sudden we are going to tell customers they agreed to something even though they didn't so we can scam their money??? Confused? I was too, but it's just another way they are trying to steal money. It is now 5-24-2010 at 12:38pm and I still have not received any call. I think it is just UNBELIEVABLE the way they are making up fees and steal money from their clients --- IF YOU BANK WITH BB&T GO CLOSE YOUR ACCOUNT OUT BEFORE THEY TAKE ANYMORE OF YOUR MONEY!!! I spent my Saturday morning opening a new account at another bank, and I am not surprised to see ALL of the complaints against BB&T!!! Just thought I'll tell you guys the newest scam they are trying to pull !!! I'm even embarassed to admit I worked for BB&T for about 7 months. Since I have left BB&T I'm glad to say I am proud to know that I work for a company that is LEGIT and my money is SAFE! IF YOU BANK WITH BB&T RUN!!!