BB&T bank refuses to cash a check drawn on their bank without a $5.00 fee if you do not have an account with them. When I complained, the teller had the nerve to ask me if I wanted to open an account with them in order to avoid the fee with a smile on her face. Doesn't this constitute blackmail? How can it be legal for a bank to refuse to cash their own checks without a fee?

IF YOU HAVE LOTS OF MONEY THAT YOU WANT TO HAVE STOLEN,
OPEN AN ACCOUNT WITH BB&T BANK ON PEPPERS FERRY RD IN CHRISTIANSBURG, VA.

I MADE THAT MISTAKE. I AM A SINGLE 57 YEAR OLD WHITE MALE
THAT LIVES FROM PAYDAY TO PAYDAY, WITH DIRECT DEPOSIT
AND A USER OF ON-LINE BILL PAY. GOD FORBID, YOUR ACCOUNT GETS HACKED, AND YOU HAVE TO DEAL WITH THE MANAGER AND TELLERS AND/OR SO CALLED FRAUD DEPARTMENT. ALL OF THEM IN MY OPINION, ARE PEOPLE THAT CAN'T GET A JOB ANY WHERE ELSE, SO, THEY BECOME BANK EMPLOYEES.(DO YOU REALLY WANT PEOPLE OF THAT CALIBER INTRUSTED WITH YOUR MONEY?)

MOST OF THEM SEEM TO HAVE ABOUT AN IQ OF .5 AND A 6 GRADE EDUCATION. THEY ARE IN MY OPINION, LEGAL BUSINESS THIEFS EVEN WHEN PROVEN WRONG. IF YOU DISCOVER MONEYS MISSING FROM YOUR ACCOUNT AND CAN PROVE ITS THEIR MISTAKE, THEY FIRST TELL YOU "OH, YOU SHOULD'NT USE ON-LINE BANKING ITS NO GOOD" OR "MY COMPUTER TELLS ME...!!!.(WHY THE HELL DO THEY HAVE A WEB SITE, AND DO THEY NOT BRING YOUR ACCOUNT UP ONLINE, ON THEIR COMPUTERS WHEN YOU GO TO THEM IN PERSON WITH A PROBLEM?) OH! I FORGOT, THEIR COMPUTERS ARE DIFFERENT THAN THEIR CUSTOMERS COMPUTERS.I THINK THEY HAVE A TRUE WORLD WIDE WEB. OUR
WWW INTERNET IS NOT TO BE TRUSTED!!

I WOULD LOVE TO SUE BB&T AND SEVERAL OF THE EMPLOYEES PERSONALLY(LIKE I WAS TOLD BY CONNIE "WELL, DO WHAT YOU HAVE TO DO, THATS FINE "), BUT LIKE MOST WORKING CLASS CITIZENS, IT TAKES SEVERAL THOUSANDS OF DOLLARS TO DO SO.THEY KNOW THAT AND THATS WHY THEY BECOME BANK EMPLOYEES SO THEY CAN GET RICH FROM THEIR CUSTOMERS. I HEARD THAT AT LEAST THEY DON'T DISCRIMINATE AGAINST DISABLED CHILDREN, THEY TAKE THEIR MONEY TOO!

I GREW UP WITH ONE OF THE LADIES NAMED CONNIE AT THE
PEPPERS FERRY BRANCH, KNOW HER FAMILY, BUT NEVER KNEW, IN MY OPINION, SHE WAS A PROFESSIONAL BUSINESS THIEF. A COUPLE OF THE OTHER TELLERS ARE SO-CALLED CHURCH GOERS, BUT ONLY GO ON SUNDAY MORNING, TO ASK FORGIVNESS FOR STEALING AND LYING TO/FROM PEOPLE DURNING THE WEEK. THE MANAGER...OH WELL,
I THINK HE ONCE DROVE A TRASH TRUCK FOR THE TOWN OF CHRISTIANSBURG.THATS HOW HE LEARNED TO TREAT CUSTOMERS LIKE TRASH UNDER HIS FEET.

MISTAKES THAT I MAKE, THAT CAUSES OVERDRAFT FEES ARE
TO BE EXPECTED.BUT FOR A BANK THAT CLAMS 'CLIENT PROTECTION", "CUSTOMER SERVICE", AND "FRAUD PROTECTION", THE ONLY CLAIM I SEE IS FRAUD PROTECTION.THAT DEPARTMENT PROTECTS BB&T TO COMMIT FRAUD TO CUSTOMERS.

IN TODAYS STRUGGLING ECONOMY WITH OUR GOVERMENT HANDING OUT BILLIONS OF OUR HARD EARNED MONEY TO THIEVING BANKS LIKE BB&T IS THE BIGGEST LET-DOWN AND DIS-GRACE IN MY LIFE TIME!BANKS LIKE BB&T HAVE THE BEST OF BOTH WORLDS, ...OUR MONEY THROUGH THIEVING FROM DEPOSITS AND OUR MONEY GIVEN TO THEM BY OUR GOVERMENT!

BETTER WAKE UP AMERICA AND GO BACK TO THE WAYS OF OUR
GRANDPARENTS, KEEP YOUR MONEY IN MASON JARS, AND LET YOUR LOADED GUN BE YOUR "CLIENT PROTECTION, "CUSTOMER SERVICE", "AND FRAUD PROTECTION DEPARTMENT.AND IF YOU REALLY WANT TO SEE THE REAL SIDE OF PEOPLE YOU KNOW AND GREW UP WITH, OPEN UP AN ACCOUNT AT THEIR BANK, IF THEY ARE LOW LIFE EMPLOYEES OF BB&T!!!

WARNING TO CURRENT AND PROSPECTIVE CLIENTS OF BB&T...
TAKE YOUR MONEY OUT OF BB&T IMMEDIATELY AND CLOSE YOUR ACCOUNT BEFORE YOU LOSE IT.PROSPECTIVE CLIENTS..DON'T EVEN THINK ABOUT IT!

I have been a customer with BB&T and needless to say that this bank is very unprofessional with the way they conduct business, and with the way they treat their customers (Especially the customer service call center).

I have been slammed with outrageous NSF fees. The problem is that I had placed CASH in my account to cover charges that I had did on my credit card. I asked the teller if this was going to cover anything pending. He lied right to my face and told me yes. The very next day the money was gone and I had several NSF fees. This is not the first time that BB&T has done this. I admit I have made mistakes in the past regarding my account and took the blame when need. However the past two times this has happened was not my fault. I made sure there was money in my account to cover my ass. Appearantly cash is not good enough to BB&T until they make sure they can get their damn hands in my honey pot.

When I call into the customer service center of BB&T to try to handle this situation; I was basically told 'Oh well, perhaps you should conduct your business elsewhere' What kind of customer service is this?? I am highly pissed and because I can't trust my money in BB&T hands, I have already switched bank accounts. I have been with other banks in the past and have never had issues like this. I highly recommend anyone who is a customer with BB&T seek other banking methods.

It is completely understandable that people, such as myself, make mistakes. I made a mistake by banking with BB&T. They lie, steal, and commit fraud. I have already begun making a report to the FDIC; and I will also be filing a report with BB&T Corporate headquarters. If someone would like to share with my their situation- please do. I feel that people should stand up for them selves regardless of how big a company is. This is what companies want- they think people will just blow hot air; but assume nobody will do anything about it. So these compnaies ( BB&T included) continue to get away with unprofessional behavior.

We bank at Home Bank before it was taken over by BB&T. Never a problem. At first we didn't have any problems with BB&T. Then the trouble started. First off I have maintained checking accounts at various banks for over 30 years and never had this much trouble.

The problems started after my husband first did a math error and did cause a problem, but it was caught before any checks went thru. We corrected the error, made deposits and had no NSF's. After that is when the problems started.

I always keep extra money in the accounts not written down in the register and I keep a close check on our accounts. I am doing weekly checks on the website and looking thru all receipts and make sure everything is written down. In our personal account when I wrote a check, I would round up to the nearest dollar amount, no worries about small math errors when the cents column is all zero's.

Well, with all this we have still bounced a check, they did refund the overdraft fee, their mistake and we have had mysterious $5 fees taken out that the bank has yet to explain. They hold large checks and post small ones sometimes on the same day they were written. In the past month since our accounts have been low, they have held our auto deductions for almost a week longer and posted all small transactions immediately. I think they were trying to catch us so they could zap a NSF on us. They even started to deduct a auto deduct a week ahead of time and after I did a deposit it mysteriously disappeared. It wouldn't have caused us to overdraft, but it would have been close.

We have lost over $400 in our business account and just since November we have mysteriously lost about $80 in our personal account. I have checked and rechecked the numbers and I can get our account either on the penny or with $1 of the bank statements.

I have told my husband as soon as possible we are going to switch accounts, enough is enough, his business account can't stand losing any more money and neither can our personal with this economy and his work situation.

I am writing on behalf of my mother. She has been banking with BB&T for some time now. It was just recently that she noticed that she has started receiving all kinds of overdraft fees, incorrect deposit amounts, etc.. My mother is disabled and on fixed income as a result, so as you can imagine these overdraft charges seriously hurt her. I went to the bank with her to have some of these issues looked at and the mangers at the bank tried to speak to us like we were both complete idiots. They tried telling me that money she withdrew from the banks atm went into a "holding area" then after some other transactions came thru and brought her account to a low amount they put the money she had previously pulled out back into the account to finish proccessing, and that caused the overdraft. I have never heard of money being taken out of your account then put back in. On numerous occasions, two of which I was with her to make a deposit upon getting the slip back, or after arriving at home an checking h er balance she would notice the deposit showed up incorrectly, , a $30 deposit processed as $130, and a $200 went as $202..
She had 5 similar deposits on her account within a two month time period. Upon showing these to the managers at this bank they just smirked and stated, it was a clerical error and would fix itself in a day or so. HOw is it that a financial institution cant keep its own self straight yet quickly charges an overdraft to its customers when they dont. Good luck to anyone who banks with this bank.