I suggest NO ONE use this bank. They were great at first, but things are going down hill real fast for them. They froze my bank card without contacting me. They say they called, but there was NO message on my voice mail, and NO e-mail through my account online!! The reason the card was frozen was because a vendor's information was hacked, so anyone who used their card with that vendor, thier cards were frozen, mine being one. 10/8/10 I went grocery shopping with 4 kids and a cart full of groceries, my card was DENIED, and I was forced to imbaressingly walk out of the store!! I called the bank, the rep assured me a new card was in process and on the way...waited 15 business days, no card. 10/29/10 I physically went to the location I opened my account at, and was told had to make a new process...was told to wait 5-7 business days, well today is 11/17/10 and STILL NO CARD!!! All they keep telling me is allow 5-7 business days...I'm pretty sure my math is correct in saying it's been that and then some!!! I'm one pretty ticked off person about this whole situation!!! I understand protecting my account, but this is getting rediculous!! If it's not a customer's fault, then they should take different measures to get the issue handled like within 24hrs or less!!!