I am sick and tired of BB&T charging me for false fees! Flipping the debits that go into my acct from largest to smallest. Also putting thru debits before deposits when they go into the bank at the same time. Causing more fees! I just joined a class action law suit! You should to!

Overdraft fees on pending items are incurred on the pending date, if funds are not available & NOT on posting date when funds are available!!! This practice seems unethical & outrageous!!!

I paid off my vehicle March 18. It is now April 29 and I have yet to receive the title. I called to complain and find out where it is, as obviously the automated system could not answer this for me. I spoke to a real person and apparently there is a charge for speaking to a real person through the 1-800 numbers. What a petty way to sneak in hidden costs. And they don't even tell you on the phone there is a charge. It just shows up on your statement.

BB&T is treating my loan renewal as if I were a delinquent, non-perferred customer. I signed a $67, 500 loan agreement 7 yrs ago in alabama with Colonial Bank for a 2 acre, lakefront lot in a subdivision (since then I improved the property by adding underground utilities.) The terms were a 5yr balloon over 20yrs @ 6.5%. I re-signed for an additional 2yrs for the same terms - a few months later BB&T purchased Colonial Bank. This is where the issues start. I was contacted 4 weeks before my loan is due and was told my loan renewal is under a "special" class for review before renewal because it was a Colonial Bank loan. This includes requirements specific to BB&T and which I was never informed of before now. I need a land appraisal which would be required every time I have to renew (which would be every 2yrs). The cost for a land appraisal is over $1000.00!! I disputed the need for an appraisal and received agreement for a lesser cost evaluation. Next I'm told I cannot have the 6.5% interest rate because it's BB&T's policy to make a certain amount off of a loan. I was told it would increase to 7.325%. Really? Even when the interest rates are lower now than when they were 7yrs ago (I just resigned a different renewal loan 6mths ago for 6.5% at a different bank). I would think money coming in is better than no money at all and this is where they will be with my loan. Now I don't care if I have to pay more money at another bank to get a different loan - I do not like the way this loan officer is speaking to me (customer service training would be useful for her) and these "new" policies applying without proper notification for my renewal loan - I will be shopping for my loan elsewhere.

I have banked with BB&T for close to 30 years if you count the time I banked with the small bank that they purchased. I even at one point worked for them, so I am very familiar with the operation. Just recently I made an error in my account (only the 2nd time in my life) that resulted in a $30.00 overdraft. I quickly recognized the error and made a deposit to cover the cost plus the $140.00 overdraft charges. I fully accept the $140.00 because I know the error was mine. However what I did not know was the fact that BB&T was going to charge me for all of the "Virtual or Pending" transactions that happened to be ciberspace at the time of the overdraft. These items had NOT posted and by the time they did actually post I had made the deposit that more than covered them. One of these items had been in a pending status for 3 days yet because of a single mistake they charged me $35.00. I believe that charging someone $280.00 for a $30.00 error is bordering on preditory practices. I have appealed to the bank for a refund of these charges. I have also reviewed the banking service agreement and there is ABSOLUTELY no disclosure of charging for virtual transactions. However the bank maintains they did nothing wrong. I am taking this opportunity to WARN everyone that I possibly can DO NOT BANK WITH BB&T if you are human and do occassionaly make a mistake. If you do you will pay and pay and pay and pay.