bb&t charged me overdraft fees. i had a limit set up to alert me at a certain balance figured i was good cause i was using my card and balance alert never notified me. found out days later when i got overdraft statements in mail i was in hole $400.00. called and complained and they said they didnt change my account musta been problem with my phone or email. i said why would i change my account when i had money in savings to transfer over, yea makes since to overdraft and lose money not. complained and complained and they blamed it on me and i said i never touched my account and when i said it was there system and it had a glitch they directed me away from phone. i hate bb&t

I recently cashed a $400 check drawn from the same exact bank from which it was written. My wife has an account and signed below me and I was charged a fee for cashing it. This is only the second job I've had in all of 2010 and no one is bailing me out of debt, but of course BB&T got
BB&T 10/27/08 Profile $3, 133.6 that's $ 3, 133, 600, 000.00 and they steal $6.00 from me to cash a check.

I am flat out furious after being declined with my debit card for the first time in my life. About two weeks ago I switched to BB&T due to them being the closest bank within driving distance. Everything has gone great so far. At least until now. Due to the bank change, my most recent paycheck was a live copy instead of direct deposit. While I have never done this before, I deposited it in an ATM this past Saturday. I knew full well it would probably not clear until Monday or at the latest Tuesday. That is not an issue, and I see nothing wrong with that. My account as of now should have over $600 in it. I stop by a 7-11 tonight in order to purchase a Slurpee, yes, just a Slurpee. I get declined. I try credit and get declined. I am humiliated. Again, I have never been faced with this before. I immediately log on and see my account now is showing a -$350 balance. I nearly fainted. I immediately researched the issue, and shockingly it appears my deposit is showing as ATM Deposit Hold - Debit. Excuse me?

That's right, my deposit was instead debited from my account, and I am now in the negative. Calling customer service did nothing because it was after midnight, and they do not get in until 6:00am. I have no issue with them holding a deposit from an ATM, but I see no reason whatsoever to debit it instead. My $600 that was there before I even put the deposit in is now gone.

After doing some research, it appears others have had this issue, and this, I gather, is how BB&T does business. After I get this straightened out first thing in the morning, I will be taking my business elsewhere - after only two weeks. There is no excuse or reason they can give me that I can even imagine would change my mind. It's a shame, too. The people at my branch were exceptionally friendly, even got a hand written letter thanking me for banking with them. Everything went just fine, and now this. They've lost a customer.

I have been trying to reach some one at BB&T for days.tried. I called, I phoned, I tried to E-mail. They said my zip code was wrong .It is not!. This is the worse customer service I have ever experienced.


Edith G. Allison

They pulled money from the wrong account on on-line bill pay. The 2nd account only had $2.50 in it the other account had $1500. They billed us (TOOK OUR MONEY), $310 in overage fees and will not return it. They finally gave us $70 dollars and told us to take a hike. They were rude and the cause of this was because of this was related to the buy out of Colonial Banks.
DO NOT USE BB&T AS YOUR BANK UNLESS YOU READ all the info about the overdraft fees etc... You will find it appaling and remember that with us it was their error during the colonial switch over. We cannot afford a lawyer.