There are erroneous charges on my account & have problems with how payments are applied. Causes negative credit reporting & extra charges every month.

1.The original loan was taken out in September 2006. Even though my understanding and the paperwork reflects my payment due date was the 20th of every month, BB&T attempted to Automatically deduct my payment every month on the 22nd. Charging me NSF and late fees every month, so my payments when I made my payments they were not ever applied to my principle correctly, also causing my credit report to negatively reflect late payments for the 25 months (nearly the life of the loan). BB&T has admitted that this was there mistaken but will not fix my credit report or apply the money correctly to the account.
2. In October 2009, I received a right to cure with a due date in November 2009. My daughter stepped in to assist me with paying these fees even though I did not believe that I owed this money. To confirm the amount the Hampton BB&T representative called the main office in North Carolina to confirm the amount that would bring the account current and up to date. We were given a total amount of $2853.16. My daughter wrote a check for the amount with the memo line stating that this would pay for all payments and bring the account up to date. The representative then proceeded to give us a notarized statement attesting to that fact. So, when I made my November payment (on the third Wednesday) that payment counted towards the December payment. When my January statement came, it said I owed $788 for the regular payment and $788 in fees (the exact amount of the house payment), totaling $1576 that was due for the month of January. Why was I told that my account was current and up to date; and in fact ahead of schedule if there was left over fees? If there were any leftover fees that were associated with the supposed late payments, why weren't they taken out of the advance payment in November 2009? When my daughter asked these questions, she was informed that we were supposed to tell the teller to apply the payment to fees, but we were insured by the representative in November that the account was current, and we were even given a letter stating that there were no more outstanding fees so how would we know that there were any fees? Also, the large lump sum was applied to fees without being instructed to do so, and it just happened.I do not believe that there should be any late fees associated with this account. And furthermore, I don't have much confidence that these mysterious fees will not just keep appearing.

3.My recent January 2010 and February 2010 statements have arrived, and I see that my payments are still not being applied to the principle. After all of these problems have been highlighted, after being told to monitor my statements, after changing to make my payments via check as instructed so that we can track them, my payments are still not being applied to principle as can be seen in the February statement. This is not what is documented in my original mortgage statement. My ENTIRE January payment looks to have been applied to interest, no fees and no principle even when my check states clearly to be applied to the mortgage payment. How is this possible and when are my payments to be applied to principle or fees? If this could be explained it would be most appreciated. This is another example of BB&T applying payments as they see fit without following the letter of the written mortgage statement or to the direction of the customer - ME.

BB&T CHARGED ME FOUR SEPARATE FORTY DOLLAR OVER DRAFT FEES AND THEN WOULD NOT TAKE A SINGLE ONE OFF..WHEN I WENT INTO BB&T, 220 E CHATHAM STREET, CARY N.C. 27511, I WAS TOLD I WOULD HAVE TO SPEAK TO ASHLEY SCOTT THE BANK MANGER. SHE WAS BY FAR THE WORST POSSIBLE BANK MANGER, SHE HAD NO PERSONALITY OR CUSTOMER SERVICE SKILLS. SHE TALKED TO US RUDE AND TOLD US THAT THERE IS NOTHING SHE WILL DO. SHE DIDN'T TRY SHE DIDN'T SPEAK TO US ABOUT THE PROBLEM OR TRY TO FIX ANYTHING I CANNOT BELIEVE THAT SHE WOULD TREAT LONG TIME PATRONS OF HER BANK LIKE THAT..I CANNOT STAND BB&T AND I TOOK ALL MY FUNDS OUT AND YOU ALL SHOULD DO THE SAME

Had a teller add me on facebook minutes after he completed my transaction. He sent a message, "Though you were cool and wanted to see if we could txt ;-)"

UNPROFESSIONAL Business

Hello all,

I recently became fed up with these embezzlers. I have been banking with BB&T for over 4 years now. I have the student free checking, and in lieu of charging a monthly account fee, they transfer money from checking to savings. $25 dollars on the fifth of each month.

My account was running a little low, the lowest it had been in months. I hadn't overdrafted in about 3 months or so. I had also been keeping a dilligent register so BB&T could not screw me.

Well...on the 5th, I bought $20 in gas. The transfer also happens on the 5th. Neither one of these transactions posted until the 8th, which was a monday if I'm not mistaken. Because of this, BB&T deliberately chose to credit the $25 dollar transfer BEFORE my $20 dollar gas purchase, causing me to overdraft 3 times total, for $105.

If this transfer had not occurred at all (if there aren't sufficient funds, the transfer won't happen), then I would have still been in the green.

Simply put, I never went over my funds, so it is technically and literally impossible for me to have overdrafted. My register proves this. Any way this is cut, they come out looking like crooks.

I can personally attest to this companys dishonesty. Withholding information is far too commonplace.

90% of all overdraft fees hit the poorest 10% of all bank account holders. What does that tell you?

Sincerely,

Hunter M Barker

Last week I noticed a large withdrawal from my BB&Taccount. When I inquired about this with the bank they told me that it was recovery money from an account in 2004. When I called they referred me to another number which I called and they told me it was from an account in 2004 that I had with my son. I asked why I was not contacted in some manner (phone, letter, etc) and they said they had contaced my son in 2005. The money they took was $236.00. I am 73 years old, I unfortunately have to live on my Social Security check due to a failed investment. I have had a couple of times NSF which of course they charged me for that. If I'm guilty I am guilty but there is no excuse for them sending the check back, charging the NSF immediately and then maybe 3 or 4 days letter they send you a post card telling you about their actions. If I didn't do online banking I would have not known about the NSF or the illegal withdrawal they just made. That is half of my mortgage payment and that is automatically deducted from my account (my permission of course). If I had not known about their illegal act my mortgage payment would have been sent back. I cannot afford to lose my home, I can't work and now I either pay my electric bill and be behine on my mortgage or pay the mortgage and lose my electricity (no lights, no heat). I cannot believe they did this. My son and his wife had a problem with jobs, etc. so I co-signed for a credit card for my daughter-in-law. It ended up maxed out for over 7, 000 dollars. I took out the present mortgage to help them and also to pay the +7, 000 dollars to BB&T so they wouldn't lose their money. I did the right thing for them so needless to say I'm dumbfounded they would do such a thing. I am going to carry this complaint on with Better Business Bureau and consumer advocate groups. I have absolutely no documentation regarding this incident from BB&T, just a big surprise. Wonder which employee has my money in their pocket? I know feel that my money is no longer safe in BB&T if they can just take you money when they want without even letting you know.