I lived in London for 20 years and frequently travel through Heathrow when travelling between the USA and Europe. On Sunday, October 17th, I used a phone booth. There used to be British Telecom booths, and I didn't even notice what company this booth belonged to. I needed to make a call within the UK, and used my credit card as I didn't have any chage. Today, my US Visa card called me to report 'possible fraudulent activity'. Three brief calls to my bank totalled more than $60. In the old days I would have used a BT phonebooth and paid maybe $5 total. I told Visa to cancel the charges, and I'm going to claim fraud when they send me the paperwork to fill out. I've sent a customer feedback email to Heathrow Airport, and I'm going to write to British Airports Authority, the company that owns and operates Heathrow. Their address is on the Heathrow website. I'm embarrassed, as a Brit, to have overseas visitors ripped off in this way. Heathrow Airport should be embarrassed too. There are lots of consumer complaints places and TV shows in England, including an organization called Ofcom, that represents consumers in disputes with telecommunications companies. Here's their website: http://www.ofcom.org.uk/ I'll contact the FCC too, but as this call was made from the UK, I think Ofcom is my first start.

I tried using a pay phone at the Denver Airport to make a call to Omaha Nebraska when the call would not connect using quarters I used my card thinking it would be the same amount as what was asked from cash. I was never informed of the charges nor did I say I accepted them. That one minute call cost me $20 dollars. When I called the company to tell them I was not informed how much the call would cost I was told it was my fault because I did not ask. This is a complete scam. They deliberatly keep this information from the consumer because they know no one would finish the call. I will be disputing these charges when they go through.

BBG Communications are an absolute disgrace. Trapped within departures at Marseilles airport, France I made a 2 minute phone call to a UK landline with my credit card from the one and only payphone (my mobile was broken at the time) to advise the person collecting me from my destination airport of my flight delay, due to the French Air traffic Controllers going on strike.
My credit card company have called me to advise I have 3 seperate charges totalling £60 from BBG Communications and they were concerened that they're fraudulent... too right they are, its an outrage that they can charge these ridiculous amounts and why 3 seperate amounts ? I will be disputing the charges but please beware.. they DO NOT DISPLAY charges and you will be ripped off if you use them... my advice to you is stay well clear.. better to ask someone if you can make a quick call on their mobile and give them some money for it.

I have been charged AUD 77, 00 for a 2/3 minutes call in a payphone in Paris to a french mobile number. Thats abusive.

I was in Cozumel Mex. and at the Park Royal Resort. I had to make 2 phone calls to place orders for a business in the states. Followed direction on hotel phone for use of credit card to make phone calls. I made the two phone calls each lasting 3 minutes each. I was contacted by credit dard company to verify usage and was told each call was $36.00 each. I had no idea what the charges would have been if so I would not have made those calls. I feel the resort also should have had a price list on the phone to alert me to the price of these calls.