My name is Homan Hazrati. I have been calling BBT bank in Springfield, VA in Manchesterlake for the past year regarding different issues. Each time they are telling me that everybody in the bank is busy to talk to me. I have been leaving my name and phone number but nobody never called me. When I called today 03/12/09, again they told me that everybody in the bank is busy. When I asked to talk to the bank manager, they told me that she is in the meeting until 5 PM. I don't know what kind of meeting is that which started at 8AM and is going to finish at 5PM. Anyways, this is what I hear each time I call this bank. I am writing this complain so somebody would pay attention about the performance of this bank which is way below average. Nobody can tell me that this is part of the bank policy.