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candyparish
July 5, 2010
banking
i would like my money back in my backing right now. i am never using this book place again
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mecb
June 26, 2010
unauthorized charges
They were advertising an out of print book that i had not been able to find anywhere else. So i took the bait, entering enough information for them to mail it to me. But they didn't have the book. Instead they began charging me a monthly "membership" fee. For what? When i tried to cancel, they asked for all kinds of additional bank informaiton. I am now attempting to stop the charges -- after six months -- by placing a block on my account.
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PamRieth
May 27, 2010
good news
Just called their Customer Service number (866-707-5858) and Pierre was very helpful. He said he removed the unauthorized charges. Guess I won't know for sure until my next bank statement, but I'm optimistic. All of you need to call this number and ask that unauthorized charges be removed. BTW, they are located in Boca Raton, FL @ POB 810365, zip code 33481. Good luck.
Pam
no longer scammed
in New Orleans
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jcav
May 18, 2010
charged me 19.95 for nothing
I ordered a couple books from them in March. I paid for them. In April I find noe that they took $9.95 and now Just Yesterday they took another $9.95. I called and asked about this they claim that this is a monthly charge for buying books. I told her to cancel this which she did and I also requested that they return my money. She said she would return the one from this time but it might take up to two billing cycles. The number I called is 1-866-707-5858 for anyone that needs to have this stopped. My only problem is I feel I should get the other one back also I never ordered or even logged on to this site after I got the books that I paid for.
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gigizoso
April 27, 2010
UNAUTHORIZED CHARGES
About a month ago i purchased a book from the BBV Discount books website and they decided, without my knowledge, to sign me up for a trial period of seven days. At the end of that seven days i am suppose to either cancel it, or keep it and pay $10 a month. Had i been aware of this i would have never ordered anything from their site. Also, they signed me up for something called Rebate Giant. I have never heard of this. when i saw this charge on my statement i immediatley called the customer service number. The rep was very friendly and helpful with cancelling these things. And i got that $10 refunded back on my card. Even though she was helpful, i should have never of had to have gone through all this. I will not be ordering from them again.
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C.E.K
April 20, 2010
monthly $9.95 charges
I purchased a book for $11.95 in January and noticed in April that BBV had been withdrawing $9.95 from my checking account every month since this purchcase in January. I found their phone number and called. Once I said hello and told them why I was calling, I and was immediately told to call back because they had a bad connection. I refused and and asked the BBV representative on the other line to call ME back. Less than a minute later the representative had called me back and explained that I somehow confirmed my membership to this company on the "checkout" page when I was purchasing this one $11 book. She told me of some email I received welcoming me as a member etc. Somehow, mysteriously, I was aware of none of this. The woman on the phone cancelled my membership (supposedly) and refunded me only ONE of these four $9.95 payments. DON'T LET THIS HAPPEN TO YOU!
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Peanut2
April 15, 2010
Charging my Checking Acct.
I purchased a book back in Nov. 2009, this company has been debting $9.95 out of my checking acct. I didn't join this book club and had no ID and password to start one... this in not a good company, my book was only a couple bucks but they have taken over $40. dollars from my acct. I called and ripped them a new one. and was told to write a letter to get the rest of the money refunded. they only refund one month back. I was so mad I could spit!! I am reporting them to Better Business in FL. and in Oregon. those that have been in comtact with the dirt Ball company should do the same
Sincerely
Brenda
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Caroline D. hagberg
April 15, 2010
$9.95 UNAUTHORIZED WITHDRAWALS FROM MY CHECKING ACCOUNT. I WANT IT TO STOP AND I WANT REFUNDED FOR THE MONEY THAT WAS TAKEN!
EVERY MONTH AN UNAUTHORIZED AMOUNT OF$9.95 IS BEING DRAWN FROM MY ACCOUNT. i WANT IT TO PLEASE STOP!!!
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Ito_Villa
March 28, 2010
Not clear notice of membership charges
This company is a scam. I purchased a book in December 2009 for $7.17 after the $5 coupon which did not clearly state the membership I was signing into. This scam cost me an additional $39.96 on unauthorized charges for a $12 book. I just called the company to cancel my membership and they said cancellation becomes effective immediately, which I will check in a week again to make sure. However, they did not offer to refund my money when I told them that I was not aware of this charge when I purchased the book. I would appreciate receiving a refund for a membership I was scammed into and did not use.
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slugbug
March 22, 2010
Unauthorized Charges
Do not order books from this company! Very deceptive. If you are a first time buyer you get a deal where you don't have to pay shipping and get a $5 discount on your order. When you check out, somewhere in the check-out page is an agreement that states by placing this order you are signing up for their membership which costs $9.95 each month. They also hit you up with random $1 charges. You will have to call them to get off of their membership. Argh!
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