I overdrew my checking account last week, and was out of town on business. There was not a BBVA Compass branch in any of the cities I was in. I called customer service to explain the situation. They told me a customer care specialist would have to contact me within 48 hours. It was nearly a week before someone returned my call. I racked up almost 500.00 in overdraft fees, causing 3 checks to be returned. I also had an unauthorized debit that I was charged to NSF fees for. When I called on Friday and told them it was not authorized, they told me they could not dispute a pending transaction. Of course not, the were waiting to charge me another NSF fee on Monday. When I was traveling I also checked my account online, at one point it showed the checks that were returned were paid. Not pending, PAID. They were playing a "shell game" with my checking account. This is very deceptive.