I purchased a jacket for approximately $200 on April 26, 2011. I decided it did not fit well, so I returned it on April 28, 2011 with the receipt and tag still attached. I was informed I had to take a store credit. I was given a receipt that looked like an original purchase receipt. I inadvertently shredded the receipt a few weeks later since it looked just like all the other receipts for purchases the weeks before. BCBG has NO distinction whatsoever between a store purchase and a store credit. There is no distinguishing characteristic. I was not advised that the receipt was the one and only store credit receipt that would be accepted by BCBG. I notified the store manager where I purchased the jacket and was informed that, at this time, they could not give me the credit due me. When I told them I had accidentally shredded the receipt, the response was that someone could go through my garbage and piece together the store credit. I shredded the receipt with numerous documents and additional receipts. It would be impossible for anyone to piece together anything related to the receipt. BCBG will do ANYTHING to get out of giving me my credit. I intend to file a claim with the Consumer Protection Agency of the State Attorney General's office in California as well as the Better Business Bureau. Consumer beware of the unfair policy imposed by BCBG.

After having spent most of the morning walking into the shops at Leesburg Outlet in Northern, VA, I was greeted by everyone with a "Welcome to <our store>". Friendly clerks, warm faces and an invitation to shop and enjoy yourself.

Unfortunately, this was not the case when I walked into the BCBG Outlet. The clerk, literally, welcomed me with a 2 minute lecture until I finally had to leave.

He told me, "If you try something on, you will have to bring it back and hang it back right where you found it. We are tired of hanging things back up and are tired of cleaning up the dressing room after people. So, if something doesn't work out, you will have to be courteous and <blah, blah, blah, blah...> I was absolutely appalled and just ended up leaving.

Upon deciding to come back to let him know how this had soured my mood and was completely unnecessary, his response was that he had not used any profanity. He told me that customers tend to be rude and don't put back their merchandise in the correct place.

??

I am at a complete loss. From this, am I to understand that BCBC's philosophy towards its customers are as follows:

1) Customers are a pain and are extremely rude.

2) Customers are supposed to hang up their own clothes.

3) Customers who have never, previously, stepped into the store should receive a lecture and be reminded what a pain their are.

4) Customers should feel honored that they didn't have to hear profanity upon walking into the store.

I will never shop here again. I have let the company know of this along with Leesburg Outlets themselves. While BCBG has not responded, at least the outlets did by letting me know that they do not want one person to sour the experience at the mall.

I plan on letting everyone know to avoid this store at all costs. Nothing justifies rude and uncalled-for actions from a clerk.

I bought a pair of shoes and a dress yesterday at BCBG in Los Angeles and the salespeople were very nice. I read the receipt which stated exchanges were fine within 10 days with receipt and "All sales final on sale items, accessories and swimwear." BCBG carries necklaces and rings and handbags as well and shoes and clothes. i assumed this was what was meant by "accessories" and was not told any differently.

i wore the shoes for about 10 mins on carpeting last night and they hurt my feet terribly. I had to take them off - they seemed too small and today i called a couple of stores to see if they had a larger size i could exchange.

the first two stores i called didn't even tell me that shoes were considered accessories and non-exchangeable. the Beverly Hills store did - and said i should have been told at checkout shoes are a final sale. i was not.

The RECEIPT IS PURPOSEFULLY MISLEADING. Even on this "Complaints board" website, when choosing a "Category of Complaint" - i chose "Clothing, Shoes, Accessories" - there is differentiation between shoes and accessories... who would assume shoes especially at this price point are "accessories" ...? no explanation of terms was given when paying and the receipt is deceptively vague. it is not explained on the receipt or in store that "shoes are classed an accessory" how does a shopper make an informed choice? it never occurred to me i couldn't exchange if needing a bigger size... and it's not as if i am naive on these things. i was careful to read the receipt at purchase and it appeared straightforward.

shoppers are too discerning now to put up with this kind of misleading and deceptive behavior, particularly at this price point. there are simply too many other options.

I will never shop BCBG again. i recommend you don't either. the best i was offered by them was that "everyone who buys that shoe has sore feet after the first few wears... have them stretched by a shoemaker." i routinely shop high-end product and will never buy there again.