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odyssic
August 26, 2010
Printing gone awry
If this company has been in business since 1984, it is because the father started it, or it was bought recently by someone who knows nothing about printing. This is a business that was perhaps an actual printing shop once but is now being run into the ground. I visited "the shop" and it is someone named Mike printing on a "Toshiba Digital Press" in their garage. That "proofs" look like something rushed on an inkjet printer. The registration was way off, there were no bleeds, coverage was awful, and the card stock was flimsy and not at all what we had agreed upon. When we said it was the wrong color, weight, and quality, we were advised that that was "the standard, the only color available, and our only option." We addressed these issues and the owner "Mike" threw a fit and begged us to pay him for the time he'd wasted on the project. I asked if we could take the proofs and compare them to what we had been looking at from other places. He said that we could not if we did not pay for them. In the beginning, he offered to do a few proofs, and if we liked them we were going to order. We did not like them, for the reasons stated above. Mike practically begged us to pay him something, stating that he would do anything to get our business. On a $60 order, this comes across as a little desperate. In addition, the house is in complete disrepair. You have to walk through mounds of junk to reach the "print shop", an old garage in the back. Trust me, if you consider this business you'll instantly wish you hadn't. The printing you get from this place, as well as the customer service, are is some of the worst I've seen. It's so bad, it's almost comical. I usually don't submit reviews like this, I just wanted to deter anyone needing decent printing from this awful company. You've been warned.
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