Total rip off, they basically take your money without you knowing and make it impossible to get it back.

On February 8 2010 I have responded to advertising from be2 and opened a trial one month membership for $5.00 US. On February 9 2010 I have determined that the service does not meet my expectations and I have taken steps to cancel my account.

Attempting to follow directions on the be2 website for canceling an account I was only able to view pages advising me that canceling a profile does not cancel the membership and provided other links which all lead back to the beginning. There was no option that I could find to cancel the membership. I was trapped in the service.

I have found information for canceling the membership by mailing a letter with copies of legal documents provided, however this practice is contrary to Canadian privacy regulations and I felt that I should not be required to mail a copy of my government issued documents in order to cancel my account, especially since this information was not required to create the account in the first place.

In the end, I have submitted a contact form through the be2 website and specified the category “Payment and ending your Premium Membership” which I selected from the drop-down list. In the contact form I have requested immediate cancellation of my account. I have received an automatic reply from [email protected] which provided information on how to delete my profile and a notice that deleting a profile does not cancel my membership.

On March 12 be2 has withdrawn $179.94 US from my credit card. This transaction was over a month after I have notified be2 that I wish to cancel my account, and over a month after I have last used it (for only a day). I have reported this transaction to my credit card company as unauthorized. My credit card company has attempted to contact be2 however be2 has ignored their attempt to make contact just as they have ignored my request to cancel my account in the first place.

At that point I have received an email from be2 requesting that I provide my new billing information, and a “PS” requesting that I contact customer service if I have not used the service. I have clicked on the link provided in hopes to find some contact information to the said customer service however all I have found was a web page requesting my new billing information and no other links or contact information, not even the normal footnote links with trademark and other such details that be normally provides on their other web pages.

At the same time I have started receiving several unsolicited emails per day from the service which I have not been receiving previously. The email contains two links to stop the unsolicited emails by changing my email settings in my profile or visiting the help page. Both links lead back to the page requesting the billing information. There is no way for me to unsubscribe from the flood of unsolicited emails.

The web page which requests my new billing information advises me that be2 can take legal action or forward the issue to a collection agency if I do not make payment. This is extortion. My reply to this email was not answered. I have sent dozens of emails in the past few days to [email protected] in the past few days, one for each email I receive from them, at a rate of a couple dozen per day. I have received a small handful of automatic responses, maybe 1 to every 20 emails I send out. The automatic response tells me how to delete my profile and advises me that doing so does not delete my membership. The same email also advises me that if this answer doesn't help me then I should reply to the email. I have done so for every one of these emails that I have received and so far I have not received a single response. This "service" is a trap with no way out.

I am considering a class action law suit against be2. Clearly the practice of fraud and extortion is a normal course of their business. I have created an email address of [email protected]. Please email if you are interested in joining the class action.

I paid £119.94 for 12 months membership to be2 personality based partner search e mail address [email protected] on the 19 th January 2010, i have had between 2-3 weeks and nothing else the service is dead and i would like my money refunded.

I signed up for the £5 one month trial. I did not get on with the site, met no one and received very few messages or replies. The trial goes on for a month and then is automatically extended to six months membership - cost £98.97 if you don't cancel. I sent a fax cancelling (which is how you have to cancel - who has a fax in their house?!) today and received an e mail stating that my membership would still be extended to six months even though I had cencellled as the Ts and Cs state you have to cancel within 2 weeks - my argument is that therefore this is a TWO WEEK trial, not a month's trial and that the Ts and Cs (if you read them) tend to insinsuate that this cancellation policy applies generally across all memberships and not the trial - it does not clearly state that it also applies to the trial. I do not wish to continue with the site, I now doubt their integrity and I do not want my personal details on it anymore. I do not wish them to debit my credit card for the amounts above (I have now had to cancel my credit card). I think these people are deliberately making it difficutl for people to leave the site and are effectively missellers. Note thateven though you have to send them a fax to cancel they can reply to you be e mail in 2 minutes flat if they want to!

in july i paid for a trial of 5pounds for the dating site but for some reason i never filled out my profile and never used it..but as they took my card details they decieded on 24th august i wanted to pay 119.94 for a 3 months upgrade of account without even asking me ...so they took the money i had to wait 2 days for it to show who took the money and then i emailed then yesturday to say im very disgusted that they can assume i want to pay that amount when im a single parent anyway..so i could not afford that amount...i had a reply saying they will get back in touch in 24 hours to which i have not yet recived...so in the mean time i looked at the site again last night and found in faqs that u can delete your file to which i did last night as i tried my id for the site today and i can not access the site today but it says to cancel ur premium membership ( too which i didnt want ) u have to fax them which takes 48 hours but i dont have a fax machine...but i certainally want my money back to which i told them in a email ...and to find the pages to delete my payments i had to tick all questions anying thing just to get my account open to see the help and other pages its disgust..no phone number so u can contact them what a fraud place it is ...