On 4/9/11 I went through the steps to order the TurboFire Intense Cardio Conditioning program after I entered my credit card information, there was a screen to upgrade to the TurboFire® Advanced Classes program without saying what the price is. I clicked ok to put it in my shopping cart to see how much it costs but then I couldn't delete it.

I started over because I didn't want to upgrade. I finished the order clicking through all of the windows to the end and finally hit the "place order" button. Then I received a confirmation email for 2 orders the advanced program that I didn't order and the basic program.

I contacted beachbody customer service and was told they could only cancel the second order (the basic program) because the advanced program was already processed. How convenient the more expensive order couldn't be canceled?

The customer service rep said he would ship both packages. "you will not be billed for anything though you will still receive the shipment for the basic and the deluxe. Once you receive the order we will send you the return label with which you can return the deluxe without paying the return shipping. After this we can have your account billed only for the basic package."

I only received the deluxe package. I returned it on 4/18/11. My credit card was charged for $66.60 on 4/21/11. I don't know where that amount came from. The advanced program was $83.35 and the basic program was $55.03 and I haven't received an answer back from them regarding the charge.

I bought P90X and was advised to return it. I called their customer service line to get the return authorization. My call was answered quickly. The representative sounded like "Peggy" from the TV commercial

After a man answered he spoke very fast so I could not understand him. He tried to sell me stuff for a good 10 minutes after I continuously and patiently told him I'm not interested. I kept telling him I just want the return authorization and he got upset with me that I wouldn't buy anything.

He finally said, "Fine, whatever." very rudely and said the R.A. VERY fast. It took a good three times to ask him to slow down his speech so I could verify I had the right number. I'm not even sure I obtained the correct R.A.

What irritated me further was I had to pay for the return shipping and was told by the rep I was not getting reimbursed for it. I understand not getting the original S&H back but really? I have to pay to get my money back?

BeachBody is a TERRIBLE company DO NOT BUY FROM THE!!!

As an insider who works for beachbody, I can reveal a few choice details about the company and its business practices. First beachbody is a subsidiary of a corporation named Product Partners LLC that is headquartered in Santa Monica. It was started in 1999 by Carl Daikeler and Jon Congdon. They primarily use infommercials to market their exercise products like P90X, Insanity, Turbo Fire, etc. When consumers call in they are routed to one of three call centers in India, Costa Rica, or the Koreatown area of Los Angeles.

While the exercise programs are useful, they only function as a lead-in to other products of dubious value. What Product Partners wants more than anything to is to sign people up to get regularly billed for their nutritional supplements like Shakeology ($120 monthly), Acti-vit ($25 monthly), or the teambeachbody club ($38.97 quarterly). Many times consumers don't know that they're being billed until months down the road, which is exactly what Product Partners wants. If a credit card cannot be charged on the first try, they will run it 15 times over the course of a month to extract the funds for these excess goods and services. When a consumer calls in to complain, they may be told that they can only have one or two payments credited back to them but this is totally false.

Listen carefully, as there are three things that Beachbody absolutely does not want a consumer to do:

1.) Lodge a complaint with the Better Business Bureau. For the first several years of the company, Product Partners had an awful BBB rating. They've managed to improve that to an A- and are diligent about not having
it drop to previous levels. If you call beachbody customer service and tell them that unless they remove the charges for items that you never ordered you'll the contact the BBB, they should be very responsive to you. I recommend getting your charges reversed and lodging a complaint anyway to provide a better climate for all consumers who deserve fairness in the marketplace.

2.) Lodge a complaint with your state Attorney General's office. Product Partners does not want to get involved with any state or federal inquiries, so mentioned your state Attorney General should definitely prick their ears.

3.) They do not want any issue to escalate to the corporate office in Santa Monica (310-883-9000) and particularly seek to avoid issues being brought to the attention of Carl Daikeler, Product Partners CEO.

i am getting charges to my checking acct of approx $60.00 per month and have not purchased any items from you. i ask for these charges to please stop and i would like an account from you as to where this money from my account went to. my address and phone number are listed above if someone could please contact me. thank you kimberly graham

I recently ordered the Slim in 6 fitness dvds over the phone and was under the impression that the set I was getting would be $20+shipping and handling. Luckily I called to check my card balance that same day because Beachbody had charged an extra $50 for some service that I didn't agree to. And when I called to have the charge removed, they claimed that they couldn't do it because it was already being processed. It finally took me asking for a manager to make the customer service rep remove the charges. But even after that, they're still sending the package and if it arrives at my house, I have to pay the cost of shipping just to return the stupid thing to them! I'm still worried that they're going to try to charge my card again.