I contacted [email protected] live chat...live chat said there was NO record of my return...when I gave him all the shipping info...and the time and name of the BB employee that signed...it all magically appeared...I was promised my return would be in my account by end of the week. Messageboards also responded timely...and stated the same...

I did receive a Partial refund but the full amount promised.

As per my previous email...I was guaranteed a full refund including postage costs! I only received $63.44 of that...I was promised $77.17 plus return shipping $ $7.17 since I did cancel on the same day...but they told me to call the next day Monday to cancel since my order would NOT ship for days.

This was approved by a supervisor...and verified twice prior to me shipping the product back that was received March 31!!

I have sent another inquiry to messageboards...but not gotten any response as of yet...

To: [email protected] called in an order...then called back hours later to cancel. I was told I could cancel, but had to call Monday...and would be okay...since it hadn't shipped and wouldn't ship for days. I called first thinking Monday..and was told it already shipped out.

A supervisor authorized the shipping, and all of the $77.17 since I was given the information above. I verified this, and included a copy of the return shipment fees. I was also told that it would only take 3-4 business days to have the refund processed and back in my account. It's now been 2 weeks..and still no refunds.

This was returned and signed for by "Harris" March 31, 2009 at 10:32 AM.

Since that was 2 weeks ago...I would expect the return to have been processed and in my account.

I recently ordered p90x as I had heard it was a good program. To bad I haven't received it yet because the shipping is VERY slow. But I checked my bank statement and noticed I was charged twice, this caused my account to overdraw with 4 35dollar charges so basically they owe me 301.16 in reimbursement charges. My husband and I spent 3 hours on the phone this morning and 3 hours this afternoon speaking to six different people. Some were very rude and others nice but they still have not resolved it. We sent a fax of our bank statement showing these charges. Our next action will be legal. Beware consumers!!! As I was researching this I found out I am not the only person this has happened to.

I ordered the workout DVD's and felt that the initial claims of the body slimming DVD were false advertising. I returned the product for a full refund through the USPS with delivery confirmation. It's been 1month since I've returned the DVD's and I have yet to see a credit on my AMEX. I called and spoke to someone from India that basically read a script and I asked why I kept receiving additional charges when I have confirmation that the package was successfully returned. They claimed that the package was never received which is just so convenient. Beach Body is a scam and I wish I had read these complaints sooner. I AM REPORTING THIS COMPANY TO THE BBB!!

I first ordered from Beachbody in early '05, and had a great experience. When I logged on or called with a question, they were incredibly helpful. For the next couple of years I ordered quite a bit from them. Then I tried to return a product, and it was IMPOSSIBLE! So I stopped ordering. Recently I ordered again, and received products I did not order. Again, trying to get anyone at customer service to listen was nearly impossible. I have decided to buy Beachbody products either on Ebay, or to wait until they show up at Target. It's a shame that such high-quality merchandise is handled so incompetently.