Beares

southern suburb, Mitchells Plain, Promenade

Ivan

Service delivery and customer service


i recently purchase a laptop at Beares furniture store, it was advertised with a samsung star mobile phone. the purchase was made on May the 28th 2011. i have enquire why i did not received the mobile phone but no substantiated answer was given, however they had alot of excuses namely they were out of stock. On saturday the 25th of June 2011, i however again enquire and still they exclaimed they will replace it with another phone..i can not fanom the thought why Beares advertised the product but there are no stock available..hence saying when i enquire with the manager regarding the matter she had a non-chalant attitude..what really frustrated me is how Beares when they need a sale they will treat you like a king but when they have attain the sale, they disregard the customer...no follow up was done by sales person or management regarding this matter...i will definately never purchase at a Beares store again, i will exclaimed to all friends and contacts about the bad service i experienced at the store not to mention when i ask them if i can receive i statement via mail they exclaimed that they were cost cutting and they will send me a statement every second month. sheveiro petersen

I bought a genuine leather uppers lounge suite in April - May 2009, and the agreement was that I would start paying in July 2009. For sure from July I started paying but as the months go by I noticed that the headrest of the lounge suite were losing colour, since it was still under gaurantee I contacted the store. They promised to send someone to look at the lounge suite and eventually they did after numerous phone call on my side. They then decided to come collect the lounge suite, which they did. This was almost a month ago, apparently the lounge suite was sent to the supplier and brought back. Yugan contacted me to tell me that the lounge suite is back but still had the stains. I requested my husband to go and check it before they deliver it and he confirned that they looked really bad. I then contacted Yugan to tell him that I do not want that lounge suite anymore and told him I want a new one or my money back so that I can go buy somewhere else. While all of this is happening, the store does not bother to call me with the update, I am the one who is always calling them. I have been without a ls for more that a month and thinking of letting the lawyers deal with this.