We spent thousands of dollars on a new Beautistone patio less than two years ago. Within weeks of its installation, we started having problems which escalated last summer. Pieces of patio were breaking off; the sealant seemed to fail as strange "bleach" spots appeared all over the patio; and now we have a sticky surface on the patio which results in pieces of rock & epoxy sticking to our bare feet and literally coming undone. Their local repairman came out numerous times (always with a significant delay before he could "fit" us into his schedule) & made all kinds of excuses: air pollution, the fact we have a pool (although their advertising brochures show Beautistone installed around pools & boasts of its benefits, plus our problems also appeared on an upper patio area which does not have a pool); acid rain even as flowers dried out because the ground was parched. Nothing made sense, & at the end of last year's season, the workmen admitted they would have to come out this summer & do further work. Lo and behold, Beautistone is no longer in Michigan, and efforts to get return phone calls and e-mails from their corporate office in Youngstown, OH, have been unsuccessful. We feel totally "had."