We have a BECU autoloan that we kept after bankruptcy. We received a letter that we were far behind. When I called I found out that our payments were over $200 more than what we had always paid. They said they added insurance. We had insurance the whole time, but it wasn't the insurance they wanted, so we changed it as soon as we found out. They have charged us insurance from February until August, when we provided our proof of insurance with the extended up coverage. They will not remove the $1500 of extra charges. They said they mailed us letters that came back. We sent them an address change with our payment, but they said that is not acceptable and we had to call. We assumed they had our new address since we did not hear from them. I asked why they did not call, but they said they did not have our number which is strange because they called my husband about a month ago and got our new address from him by the phone. He didn't mention increased charges at that time. Besides that, our number has not ever changed in the 5+ years I have lived in Seattle, well before we got the loan. They said there is nothing they can do and that they will add the additional to our payments, and we have no choice, but we don't have the extra, especially for something we did not know about until yesterday. Their attempts to contact us were weak at best and in my opinion non-existent. Don't know what else to do, but they are really taking advantage of people during this crazy economy. They charged $2300 for a year of insurance when I got the extended coverage for $80 per month. They are just taking advantage of people because they don't care. Customer service does not exist there. Sherry Brown, Snoqualmie, WA at 253-797-4903