I placed an order shown below on the 27th Sept for a bed and mattress. The order passed the deadline and I wasn't informed of this change. Kept waiting more than 6 weeks I cancelled and was refunded.

Two weeks later we got a phone call asking when we wanted delivery of the mattress. We informed them we had cancelled. A week after this the bed arrived with no notice. I informed them that we had cancelled and had purchased a bed elsewhere. He informed me that he was just to deliver it and I could do what I wanted with it.

Two weeks passed and I gave the bed away.

After three weeks I received notice from a delivery company, they wanted to take the bed back. As I was away I called up your company to sort it out. During most of this conversation I felt I was being treated like a child or an idiot. The sentence " If the delivery man told you to stick your head in the oven would you?" springs to mind.

I was then told the full amount of £ 308 was to be debited from my girlfriends account despite me explaining that we had never received the order for the mattress.

As I did not want to hold on to a huge packaged bed indefinately and had told the driver I had cancelled the order I believe I was in my rights to get rid of it. I am currently running this by trading standards who have taken the case on.