Firstly I would like to say that the furniture seems to be of good quality, and I have received compliments on the pieces which I have... but the customer service and especially the delivery service sucks!!!
Firstly on delivery day, the guys dropped a piece of the entertainment center and broke it, and omitted to put an end table on the truck. Upon inspection of the furniture, found that one piece of the leather sectional had a scuff mark. Called customer service, and they said they will replace the sectional, and the tower from the entertainment center. Impressed so far. 2nd delivery... delivery guy called to say he would be here between 10 and 11pm (???!!!) Said not possible have young kids etc etc. 3rd delivery... they brought the wrong piece of the sectional to be replaced. Did not bring the missing end table and then demolished the complete entertainment center almost breaking by 42" lcd TV. 4th delivery scheduled for between 3-5pm. I called the driver at 6:15pm and he said that he was running late, and he has 2 other people to deliver to after the one he is at before he able to delivery mine. Will probably be here between 9-10pm (???!!!) Said needed to cancel, as we have a dinner appointment. I have put a call into the VP of operations and left a voicemail. I am still waiting on a response. So far... I am missing the furniture in an undamaged state, and time off from work to get said furniture. RUN AWAY... DO NOT BUY FROM THEM... THEIR DELIVERY AND CUSTOMER SERVICE CANNOT MEET THE STANDARDS OF THEIR FURNIUTURE.

I bought a chair and have had it less then a year also I purchased $219.00 warranty . They told me that they could not warrenty leather color that faded due to sitting in it. No not sunlight fade sitting made the color wear off in 7 months. So if yo buy go somewheres else. There warranty is no good and there store policy is a sham . They have no service department . Just a place to store money and poorly made furniture

On 11/21/08 I purchased a 3 pc sectional for $1, 622.68+$151.50 scotch guard--Total $1, 774.16, Paid with credit card. I was asked to sign invoice while talking to sales person and a customer service clerk. When I canceled the purchase 5 days later and before furniture was delivered, I was told that I had to pay 25% fee for cancelation and that I had agreed to these terms by signing the invoice. I told them that I was never told about this fee. Before I was helped on the day I canceled the purchase, there was a couple (husband and wife) that had canceled a purchase of over $7, 000 dlls. When they saw what they wanted me to pay (about$443.00 and they told me I had to pay this fee in cash -no charge-no check-) They approached me and showed me all of the paper work regarding the cancelation they had just made, and they did sign the invoice too. Since I disagreed in paying I was told they were going to talk to the owner of the store to see if I could get a relief on such outregeous fee. It's March 7th and I have not gotten my money back yet.