I am in the midst of a problem with Belfort. I will keep you updated as this situation progresses.

I spent $$$$ on a settee made by Craftmaster. I purchased high grade fabrics. Paid in full. After only 2 weeks, the pillows do not regain shape; the pillows are smaller than the fabric casing so that the corners and sides flop; the fabric on the seat cusion pulls, distorting the pattern, & the seat cushion does not lay flat. Looks a mess.

Belfort Customer care required I send photos, so I sent several photos with details. Belfort says that the manufacturer, Craftmaster, says "this is normal" for their specifications, all you need to do is fluff the pilows, and they refuse to do anything, unless I pay again for the cost of new pillows and cushions. Everyone who has seen the pillows & cushions says they are a mess. It was also very insulting to be told that I need to fluff pillows -- (yes, I know enough to try and fluff pillows -- I told them that no amount of fluffing or adjusting of the casing makes a difference.)

The pillows & cushions are obviously defective. So far, Belfort says they uphold the manufacturer over the customer. Belfort Customer Care has submitted a new request to the manufacturer, but they tell me that whatever the manufacture says is what they uphold. They support what the manufacturer says, over the customer.

Once this problem started, I looked at the many reviews on-line and I see that there are similar complaints: Someone receives a defective product, but the manufacturer says the defect is "normal" and Belfort sides with the manufacturer, regardless of photos. There are some reviews that describe that Belfort finally sent someone out to their house to look at the defect and once they see the defect themselves, they might repair the item -- but this is only after months of emails, phone calls and frustration, as well as time-consuming to schedule the appointment, and sometimes the problem still is not resolved. In one case, the customer said Belfort finally sent someone out to their house to look at the defect and the man agreed it was defective -- but by that time, the warranty had expired!

In the hope that I do not have to go down those similar paths, in addition to communicating with the Belfort Customer Care, I contacted the President of Belfort, Dan Kennedy. I am now waiting for him to return my call. I am hoping that Mr. Kennedy will be able to help me, as the customer. I saw on-line that Mr. Kennedy is reputed as someone who is helping Belfort to regain their image as standing by the products that they sell. I also read that the CEO of Belfort, Michael Huber, especially hired Dan Kennedy in order to address Befort's attempts to rebuild an image that they put customers first. I will keep you updated as to the progress of my issue.

It is a shame, really, -- I paid top-dollar for what was supposed to be a fine piece of furniture. My new sette looks worse than a fold-out couch I purchased from IKEA.

And, I have already wasted more time and energy than anyone should have to spend on a piece of furniture...and it still is not yet resolved.


Keep checking back here because I will let you know how it goes.

Till then, you may wish to hold-off on any major purchases at Belfort.

It was my worst shopping experience ever. I have purchased so called Rocco leather sectional sofa from Belfort. My wife and I found this sofa at the Sterling, VA showroom. We liked its quality and asked a sale representative to let us know when/if it was going to be on sale. So, a few days later, she contacted us and we made a purchase over the phone. Unfortunately, the salesperson forgot to send us a receipt for the transaction. In two months or so, the sofa was delivered, but its quality was not even similar to the sofa in the Belfort showroom. The leather type was different from what I have ordered, it was in awful shape, with all kinds of dents, bumps, and defective areas; cushions were crooked and had very prominent wrinkles. Moreover, this sofa consists of two pieces that should put together by screwed, but one of the pieces did have the required parts to make the joint. At the time of delivery, I refused to accept the item, did not sign the delivery slip, and made a note that I could not accept it; however, the sofa was left in my house anyway. Of course, I called Customer Service and requested to take the sofa back and refund me. A manager asked for photographs, and when she received and examined them, her conclusion was that there was nothing wrong with the sofa. To my surprise, she also told me that it was a special order that could be returned only if I paid 33% restocking fee plus a cost of delivery. So, I am left with a choice to pay over a thousand dollars for nothing or to keep this disgusting piece of ...

Do not place a special order from Belfort Furniture in Sterling, Virginia! We have been waiting for 3 months for a desk that we special-ordered to get a wood finish that is not in stock. We ordered the desk on March 1, and our receipt states a 4-5 week delivery, so we have already waited 3 times longer than the promised delivery window! NOT ONCE were we called with order status (although promised by the saleslady). We have had to call Belfort at least a half dozen times. Depending on who we talked to, we got a different answer. AND, the estimated delivery date was always pushed back. As of our last call to the manager, our desk has been on the truck for over a week, but it won't be delivered until the truck is full! How's that for customer service? It does not exist at Belfort, and we are not holding our breath for this delivery. As it is a special order, we do not have the option to cancel unless we pay 25%. They have made no attempt to get a satisfied customer, and they have not even responded to our complaint to the Better Business Bureau!