The employees (sales) at Belk should be reminded that they are not hired to judge customers. Customers come into the store in order to conduct business transactions--TO SPEND MONEY. In fact, the mission of Belk or any store should be: 1) always extend courtesy-- never hostility or aggression; 2) never judge the customer on appearance nor by hearsay; 3) never "order" a customer to "clean out their dressing rooms"... EVER, and especially with the intention of embarrassing the customer. (Clothes may be in the room for purchase.) Whenever a customer enters into the store, the employees should not be "group thinking" nor should be standing about in clusters--it looks very bad; 4) never should a manager discuss her employee, whether the employee is present or absent, while on the floor in the presence of the public, much less in a damning way... know the laws; 5) never discuss the customer with another clerk at ANY time --- words travel; 6) The mind set of the sales person is to "cater" to the customer --to make their shopping experience pleasurable. After all, the customer is the reason the clerk is "gainfully" employed; 7) never scold the customer for the number of clothing articles they wish to try (how terrible!); 8) never discuss how much money the customer spends in the store before the public (for shame); 9) never insist what means of transaction they should use in an effort to FORCE credit applications upon the client to the point of embarrassing; 10) when approached by a customer asking for help, never sneer at them and tell them you don't know; 11) and, goodness, when the customer talks to you, please respond back. Don't let the customer walk away having had received the silent treatment during the entire transaction. A thank you would be sufficient. All of the above have been my experiences and many instances took place in two of the Columbia locations--Forest Acres and Sandhill Mall.