Was offered a new cell phone plan through work & was advised to check with current provider first re whether current provider (Bell Mobility) would match offer. Called BM & spoke to rep who was emphatic that they do not match competitor's offers. Fine.
Was moving, so called back and spoke to 'Bob' to ask him to change my mailing address. During this call, I mentioned the Roger's plan I was being offered & he advised they absolutely have a hardware upgrade program that I should look into as it would provide me with a $250 credit to stay with them. All I had to do was go to a BM store & talk to the salesman.
At this time I asked about what I needed to do/know if I was going to switch to Rogers and if there were any conditions I needed to be aware of. Bob advised no.
Ok, so I went to the BM store & was advised that the same phone I was being offered thru Rogers for $50 was $350 with BM so, after the credit, I would still have to pay $100+ (btw, Rogers offered me a $60 credit so I came out ahead).
I've just gotten my 'final' bill from BM and have been charged an additional 30 days for the 'required' notice period. I called BM & advised I had verbally asked & been advised there were no conditions to me changing services. The rep said too bad if I was given wrong info -- it is written in the service agreement. I asked to speak to a 'customer care' supervisor & was advised she had to get special permission to have one call me 'because this is not a valid call due to the fact that nothing was going to be done for me anyway'. After being on hold for 12 minutes, she came back, advised she had gotten permission & someone would call me -- persumably to advise me that even though I had been advised by one of their staff (funny how they don't record that in their files) that there were no 'conditions' to switching to Rogers, it is in the fine print & I'm on the hook for service not provided.
NO WONDER EVERYONE I KNOW IS SWITCHING TO ROGERS!!!
Shame on Bell Canada!

Cancelled my cottage telephone in October '07. Got a confirmation number from a "customer servive" rep in India. I kept getting bills till March '08. Contacted bell to try and correct this-they said they have no record of the cancellation even with the confirmation number. The bill was now $293.00. After several calls to various depts they agreed the phone line was cancelled in the fall and we were due a credit 0f $149, leaving a balance of $144. This was paid in April through online banking. I have received letters and calls from a collection agency stating we owe their client -Bell- $144. I have called the collections agency to explain but they have no record of receiving money--because they didn't-it was paid to Bell once the bill was straightened out. When I call bell they forward me to collections agency as they say they do not have account anymore--because phone was cancelled? What am I supposed to do? I did without a phone at cottage this summer as it is a year since I cancelled it last year and is still not straightened out.

Some many, many, many months ago, I returned Bell Canada's Tv/Cable receiver thru Purolator. Employees at the cable/tv department confirmed that they have received the receiver but still was billed for the receiver for the amount of $ 191.something which represents the amount of the receiver. I called them many many times about it. They said that every thing's Okay and that they will send me thru mail the final bill which is $0.00 balance. I told them that I need it to clear my name in the credit bureau. They said yes. It will be ready in 4 weeks time. After 4 weeks had elapsed, I called Bell Canada again but this time, I called the customer service. Again, they assured me that they will mail the final bill. I told them to check the final bill and the guy at the customer service said " nothing to worry as everything is $ 0.00 balance ". I asked them " how long will it take them to mail it to me. They said 4 weeks. Again, I waited for another 4 weeks but nothing came up. I e-mailed them a couple of times and a guy named Roy Aditi answered me indirectly. I told this guy " Is it the policy of Bell to Delay sending final bill if you opted out of Bell? Just imagine a bill is all I need. Is it hard for an organization like Bell Canada to send out a final bill to one of it's former client? Or they want me back again. Are they so desperate enough to use this kind of strategy. Is Bell Canada using lazy, incompetent, indifferent and do nothing guys as employees? All I need is my FINAL BILL, that's all.

In May 2008, we talked to a bell representative. because were moving from Ottawa to frankford ontario. He gave us a packaged for the new home phone + the express vue + internet "wireless with the antivirus" 3 months or 12.00$ and 119.00$ for 1 year and 129.00 for the second year. We agree with the plan and made arrangement for the connection to new house on the 31 July 2008. A week prior of the moving date, I contacted bell canada to make a change for the connection on the 1 of August 08 with a confirmation#... that I guess so they told me is no good for a reference. Anyway on the 31 of July, the Internet rep. came to the house since we were not ready for him we turn him down because first we did not have a phone and we were getting our furniture. On the 1 st of August we spent about 2and half hour on the cell phone in regards of getting our home phone connection + transferring to about 7 agent when my cell phone connection hang-up . Anyway they told us: No... this will not be possible because they are too busy... they will be there on the 6th of august. We waited all day on the 6th... nobody came. We call again... there is a problem with your phone lines, we have to send engineer because there is not enough phone lines for your area... How long this will take? It will be done by the 20th of Aug 08. OK!!! not to impress but I will wait. 20 of August, nothing. Call Bell Canada again... 2 hour later of fighting with the rep. we ask to talk with a Technical Rep. Which she told us the work as been done and someone would be at my house tomorrow to connect my home phone ligne up. 21 of august, finally someone showed up and it took him about 30 minutes... not even... and he told us that the connection were there but they were so bad that they had to change them. OK... this is not what we were told at the beginning of this... We were told that there was not enough connection in our sub-division because someone had 8 lines in there house and someone else had 5 connections and thats why we did not have one but now the story change!!! UMM!!! Anyway I got the phone today but I got an other issue with Bell. They had promise me with a wireless router + antivirus in my package. Well... I did not get it and I guess I will not get it anyway... We spent an other 2 hour and half with them..up to some manager... and they were not willing to help us out.. I just which it will happen to them and make them realize how frustrating this is. My dad is far away from me and he is very sick and the only thing I need from him is a phone call so When you don't have phone and even your cell phone doesn't work well it is very painful. I would like to suggest a better way of providing service so no one will be stock like it happen to us. Before heyou agree or any company offer you something to ensure you have it on paper or by e-mail that you are able to go back of what was offer to you... Also this miss representation from bell and I'm very disappointed by the way I was threaten. I was told that I was lying about the package... I would not spent 2 hour and half on the phone arguing if I was!!! They are the one that lie to me and in about 2 year from now because I'm stock!!! They will not see me again in there customer list for sure... They are the worse company that ever dealt with in my life. HO!! I was forgetting they were going to bill me from the 21 of July 08. Which on that date, I did not own a house yet, so go figure how mix up they are!!! Anyway I which someone up there will understand why I'm writing this and understand. It has been hell and its not finished I still have an issue with my cell phone but this will not last long as I'm done in September and I'm not going with bell again. I have friends in the same boat then us but it is worse for them. They are still waiting for there phone line and I guess as they were told it just need from someone to push the button at the main office at 54 kings St. Isn't that terrible when you have been waiting for over 3 weeks that the only thing they need to do is this and they will not do it... It just piss me off. I'm done with Bell.

I moved in Feb. 2007 and moved my Bell services with me, up to that time I had no complaint. The first bill in my new house was wrong! Each subsequent bill has also been wrong, numerous phone calls later we have had some credits issued but still haven't received all credits due nor have we been billed correctly. We finally decided to cancel all services with Bell, to our dismay we discovered a 2 year contract for Express View of which we were unaware. Since there is a $300.00 cancelation fee, we decided to stick it out, actually spoke to someone who gave us a credit long overdue and we cleared our account to $0, this was in June of 2008. Yesterday (1 month later) we discovered our channels were disconnected and we called Bell only to be told we owe $456.00, how this is possible I have no idea! I am also fresh out of ideas on how to fix this issue. I will never have any doings with Bell after my contract runs out.