To Whom It May Concern:

I had service with you only for three moths from July 15 until October 13. I had to change my phone provider because of your confused billing. I used to have a phone with you before and I had the same problem. I paid you $26 on Sept. 15 and $55.72 on Oct. 16.

I think I do not own you any more money and please stop sending me the bills. I had some charges over $9, which had been clarified with Lorna ID number 8952.

I already send you a couple letters asking for clarifying this account and do not send me any more bills because I do not own you money.

If you have any questions please call me at 905 793 4877.

Krystyna Szymanska
24 Greendust Crt.
L6S 5K2 Brampton

I order a new phone connection last week, a technician came last Friday and said that the main box was on a neighbour house, and they were not there, which is nonsense, he did not do the wiring inside the basement and did not do anything, just left saying that another technician was going to come on Sunday.
Another one came Sunday, named Steven phone number 416-426-2753 not business card or last name, he said that nothing was done, but he made the connection from the main box to the house outside, and he wants to charge 100 dollars for each hole, that he needs to make on the wall to get the line inside, which makes not sense at all, so, my landlord said that he will make the holes, one for the phone and one for the internet, the technician said that he could not wait, that he will come later that same day and pass the wires inside the house and finish the installation, and point a place inside the bathroom ceiling, were he said there was a box, but in order for him to do the installation and save my landlord an extra hole in the wall he should cut the ceiling ans expose the box, so he can work when he come back, we cut the bathroom ceiling were he pointed, and there was not box, I call Monday first thing in the morning and a lady call Shalini from customer service assure me that measures were going to be taken, and she apologize many times telling me that a technician will be that day Monday, between 5:00pm and 9:00pm, to fix the problem, I call again this time to customer service billing section, to complain about all the time the made me waste and the damage on the house, and he said that the installation fees will be cancel.

Monday, I wait for the technician and he did not show up neither he call, after 9:00 pm I call service and repair and they give me all kind of nonsense, telling me that not connection was done that there was a problem, that he could not give any information about when the problem will be solve, and to call customer service again, knowing that it was close, just avoiding any kind of responsibility, a complete unqualified incompetent person like most of Bell Canada personnel, at this point I was completely upset, so I call them again, the repair and service line, and another one answered the phone, after a big argument he call some other people, and put me on hold, telling me later to go outside the house and look for a jack inside the bell box and connect a phone to see if the line was working, which I did, under the rain and cold, thinking later how stupid that was who is going to put a jack outside the house, so anybody can plug a phone outside the house and do long distance call? At that moment I realized what kind of gain this people were playing, so I gave up, what could I do at this point? Around 10:00pm another Lady called to my Landlord house named Jigi, that’s what she said, but who know what was her real name was, she claimed that she was from repair and service department, and that the problem will be solve on Tuesday between 5:00pm and 9:00pm and I do not think that it would happens, she just call to covers her department and hold doing another complain this morning, I try to complain in the Bell web site but they just allow you 2000 characters, how convenience.

Companies like Bell should not be allow to monopolized a service, coz, that’s what happens later, they do whatever they want, their inside, bureaucracy start hiring, unqualified people, that are related to the ones already inside, paying chip salaries, and not giving there people the proper training, this is really bad, and should not be happening.

Regards

Carlos Alza

Terrible service

I wanted to share my disappointment and dissatisfaction with the "service" provided by Bell Canada. My husband and I relocated to Canada almost one year ago. On arrival, we decided to each get cellphones rather than a landline. We visited the local Bell World store and bought two exact same cellphones, with the exact same cellphone plan. We were also "talked into" buying the extended warranty, as the representative told us that it covered all screen damage and, in his words, the screen would definitely be damaged before the 3 year contract was up. Initially, I had no issues with my phone, but my husband had problems with dropped calls and no reception from day one. He persevered, figuring that maybe it was the area he was in. Nine months after buying our cellphones, my husband was unable to get his screen to come on and took it into the store for repair. He was told that the phone would be sent away and it would take 4-6 weeks, but if any evidence of physical damage was discovered then he would not be covered. He was also told that, although he was covered for a loaner phone, there were none available. He was not happy, but agreed to have it sent out for repair and go without a phone - even though he still had to pay the monthly bill for a phone he couldn't use. Five days later, I discovered the exact same problem with my cellphone - the screen would not come on. I went to the Bell World store and was given the same information as my husband, but refused to leave without a loaner phone. Miraculously, they "found" one and I at least had a phone to go on with. My husband's cellphone was repaired and returned after 5 weeks and was covered under the warranty. However, after 6 weeks I called to inquire about my cellphone and was told that it was not covered and would cost me $120 to have it repaired. How can this be, when we had the same warranty and the same problem with the phones? More to the point, how can they justify selling phones that break down, with the exact same problem, after only 9 months? What makes me even more mad is the fact that we were specifically told that the warranty WOULD cover such issues. I have told Bell that I will not pay to have the phone repaired, so it looks as if I will be stuck with a phone that I can not use, but have to pay for. I will NEVER be a Bell customer again.

Hello,

I would like to introduce you to a new grass-roots Canadian Telecoms Oligopoly information and protest site at TeleGopoly.com.

What is TeleGopoly?

Telegopoly = Telecom + Oligopoly

A market scenario where there are minimal, dominant, major telecoms companies serving the wireless (cellphone) market. Due to their oligopolistic nature and 'coopetition', the wireless telcos act like monopolies in a ‘competitive’ market. Side effects are minimal innovation and high service fees.

An example of this market situation is Canada where there are only three network based wireless carriers (which created tightly controlled MVNOs to create illusion of competition) serving the wireless market.

The Telegopoly.com objective is to educate Canadians about the Advanced Wireless Spectrum (AWS) Auction.

Next year, Industry Canada will hold the AWS Auction. Industry Canada set up a call for comments which ran from mid-February to May 25, 2007. Unfortunately the Call for Comments was not well advertised and the only time the press spoke about the process in any really visible manner was near the end of the process. It is now too late to make comments.

The Department will also provide interested parties with the opportunity to reply to comments from other parties. Reply comments will be accepted until June 27, 2007. We as consumers must be heard! It is important to rebut comments made by business organizations which are acting as defacto lobby groups for the incumbent carriers.

The carriers want "free market" open auctions via which the incumbent carriers will be able to outspend potential market entrants which could bring innovation and competition to the Canadian market.

Visit the site and let us know what you think.

Sincerely,

Dave and the Telegopoly.com team

Last July ,2006, after 4 years of explaining to Bell that my line house to pole in road was not functioning properly, and buying/replacing (unnecessarily) expensive equipment: I used my cell phone to tell Bell off handedly that I wouldn't need their service any more- as I wasn't getting any- and the line was dead anyway !
They came (again) and found- surprise- that the line from the house out to the pole was - "dead". They changed it.

Since July ,now, began another epic- they never credited my account for my July bill- paid-like all my others. After calls each month- I just calculate it myself- they found the glitch in October- but- still haven't fixed it.

So, maybe in 4 or 5 years...

At Bell, the customer is ALWAYS wrong.