I have been with bell for about one year now, and i pay my bill every month, in the month of march i paid my bill in 4 payments through out the month all the payments were before the due date of the bill, I made the first 3 payments by internet and then the 4th payment by credit card just so that i wasn't late paying the bill. when i confirmed the payment that my bill would be at $0.00 they sent me a conf that it was currently at $0.00 we have even been checking online to make sure, because every month no matter how much we give them the bill never seems to be at zero the next month there is always a forwarded balance so yesterday ( april 13th 2011) our bill was still at $0.00, today when i got home from work i checked again and we had received out monthly bill, so i check the bill and my bill is over the amount that it should be, so i looked closely trying to figure out why that was and i noticed that there was once again a forwarded balance on my new bill. i am so fed up and don't know what to do at this point, i pay my bills in full before they are do and then all of a sudden there is a forwarded balance, is anyone else having this problem???...

On March 21st, 2011 My wife Carol Called Bell Canada and was speaking to Line #id xx357 she kept on telling Carol that we have a contract and that we cannot cancel the service. I got on the phone and spoke to her explaining to her that we do not have a contract and we did not agree to those terms. She also told me there would be a cancellation fee of $100 put on the account and if not paid would go to collections. I tried to explain to her that we had someone from her department call us almost 10 times harassing us to pay the bill by credit card or he would keep on calling as a result we are cancelling the service. I also explained to her that I have proof about this. She went on to say that customers do this all the time to avoid paying for the service and basically get away without paying. I asked her just to give me the confirmation number and cancel the service. She kept on stalling by telling me that she would email it to me with a copy of the verbal contract my wife agreed to. I asked her again just to give me the confirmation number so that I could end the call. She finally gave me the confirmation number #915115966 and hung up the phone on me. That is the service reps they have working at Bell.

(A) LACK OF ORGANIZATION BETWEEN Bell s VARIOUS DEPARTMENTS IS Bell s PROBLEM. IT IS NOT THE CUSTOMERS PROBLEM. STOP GIVING CUSTOMERS THE RUN-AROUND

(B) Bell OVERCHARGED me and did NOT do what Bell said it will do.

(C) SO AM I Bell s NEXT VICTIM?- WHY is my Total-internet-usage-allowance NOW REDUCED FROM 40GB (which is what I am paying for) to 33.42GB É

(D) ... This business is not a BBB Accredited Business... Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F. Factors that lowered this business' rating include: •Failure to honor commitment to arbitrate disputes or mediate disputes.

(E)

**** SPECIFIC DETAILS TO SUBSTANTIATE ASSERTION ARE DETAILED BELOW *****

THIS HAS ALREADY BEEN DONE. LACK OF ORGANIZATION BETWEEN YOUR VARIOUS DEPARTMENTS IS YOUR PROBLEM. IT IS NOT THE CUSTOMERS PROBLEM. STOP GIVING ME THE RUN-AROUND. Re: Bell Internet Member Services Auto reply / Reponse autogeneree par les services aux membres Bell
Internet (KMM5082898I15977L0KM) Monday, March 14, 2011 7:49 AM
To: "Facturation Bell Internet" [email protected] THIS HAS ALREADY BEEN DONE. LACK OF ORGANIZATION BETWEEN YOUR VARIOUS DEPARTMENTS IS YOUR PROBLEM. IT IS NOT THE CUSTOMERS PROBLEM. STOP GIVING ME THE RUN-AROUND.

--- On Sun, 3/13/11, Facturation Bell Internet <[email protected]> wrote:
From: Facturation Bell Internet <[email protected]>
Subject: Bell Internet Member Services Auto reply / Reponse autogeneree par les services aux membres Bell Internet (KMM5082898I15977L0KM)
Date: Sunday, March 13, 2011, 8:30 PM

Bonjour!
Merci d'avoir communiqué avec nous. Nous avons reçu votre requête, cependant avant de pouvoir vous répondre nous avons besoin d'information supplémentaire vous concernant.
Nous ne pouvons trouver votre compte dans notre système étant donné que l'adresse de courriel d'envoi de votre message n'est pas une adresse de courriel Symaptico.
Afin que nous puissions répondre à votre demande, veuillez accéder à la page Web suivante et compléter les champs requis.
https://www.bell.ca/support/PrsCSrvInt_CtUs_Eform.page
Saviez-vous que vous pouvez également nous visiter en ligne pour obtenir de l'aide ? C'est rapide et pratique!
www.assistance.sympatico.ca
------------------------------------------------------------------------------------------
Hello!
Thank you for contacting us. We have received your request but in order to proceed we require some more information about you.
We cannot find your account in your records as your incoming e-mail is not a sympatico address.
In order to respond to your request, please go to the following web page and fill in the mandatory fields and we will respond to you.
https://www.bell.ca/support/PrsCSrvInt_CtUs_Eform.page
Did you know you can also visit us on-line for help? It's fast and convenient!
www.service.sympatico.ca
------------------------------------------------------------------------------------------
WHY are you overcharging me and not doing what you say you will do?
****

SO AM I YOUR NEXT VICTIM?- WHY is my Total-internet-usage-allowance NOW REDUCED FROM 40GB (which is what I am paying for) to 33.42GB? - Provide me a satisfactory WRITTEN RESPONSE WITHIN 48 HOURS.
Monday, March 14, 2011 7:39 AM
To: [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
Cc: [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
To
Mr. George Cope, President &CEO of Bell Canada
and
Executive Office Mr. Michael Sabin - Ceo
and
Mr. Kevin Crull, President - Residential Services
and Principal Customer Contact: Ms. Denise Frank

Bell Canada
P.O. Box 9000 Stn. Don Mills - North York, ON M3C 2X7
and
P.O. Box 8787 - Complaints
600 Jean-Talon, 3rd Floor
Montreal, QC H3R 3A9

(Delivered via email to [email protected], [email protected], [email protected],
[email protected], [email protected], [email protected] )


Dear Sir,

1) https://www.bell.ca/mybell/ociseclvl3.portal?_nfpb=true&_windowLabel=portlet_10_1&portlet_10_1_actionOverride=%2Fportlets%2Foci%2FmyLob%2FmyInternet%2FshowBandwidthUsage&_pageLabel=ociseclvl3_PrsMyAccts_InternetSvcEq

NOW indicates:

Total usage as of March 14, 2011 3:00 AM
See daily view

Additional usage allowance: 31.42 GB AND Total usage allowance: 33.42 GB


2) WHY is my Total-internet-usage-allowance NOW REDUCED FROM 40GB (which is what I am paying for) to 33.42GB?

A few hours ago, it indicated 40GB, which is what I AM PAYING FOR?


3) Provide me a satisfactory WRITTEN RESPONSE WITHIN 48 HOURS.


4) Please refer to PUBLIC complaints about Bell-internet:


a) http://www.cbc.ca/news/business/story/2011/02/09/technology-bell-internet-usage.html?ref=rss

Bell admits internet metering problem
CBC News Posted: Feb 9, 2011 12:18 PM ET Last Updated: Feb 9, 2011 3:34 PM ET Read 453

... Overage charges up to $2.50 a GB
If users go over their bandwidth cap, they face "overage" charges of up to $2.50 per gigabyte ...

b) SO AM I YOUR NEXT VICTIM?

c) http://www.complaintsboard.com/complaints/bell-canada-internet-service-c197208.html

Bell Canada Internet service Posted: 2009-05-03 by ilc 9 days and still no response
... It’s been 8 days and more than a dozen phone calls and my issue has yet to be resolved. .. Lost internet connection on Friday, April 24, 2009. ... Pulling my hair out right now. I live in Toronto

d) http://www.dslreports.com/forum/r25559164-Internet-Cancellation-ticket-ignored

... Internet Cancellation ticket ignored
I called Bell Internet Customer service last month to cancel Bell Internet service and have a Ticket Ref # provided for the cancellation by the Rep. Now after a month when I called to check when the Technician will come by to deactivate the service and how do I return the modem? Bell claims no cancellation request is on the system. And now I have to wait another 30 days as per 30 day policy for notice. ...

e) http://www.phonecomplaints.ca/ComplaintDetail.asp?UID=267
... Bundled package( and unlimited internet) Removedþ Garry Price on 2/24/2011
The story goes like this ... Now when I received my latest Bell bill, imagine my surprise when I discovered that Bell had, without my permission removed the unlimited internet and my monthly usage was way over the new 25 gig limit ...

f) http://www.bbb.org/kitchener/business-reviews/telephone-communications/bell-canada-in-north-york-on-1043848

... This business is not a BBB Accredited Business... Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F. Factors that lowered this business' rating include: •Failure to honor commitment to arbitrate disputes or mediate disputes.
•671 complaints filed against business •Failure to respond to 53 complaints filed against business. •27 complaints filed against business that were not resolved. •Overall complaint history with BBB. ... Government Actions CRTC announces that Bell Canada has paid a $1.3 million penalty for violating the National Do Not Call List Rules Bell Canada also makes a $266, 000 payment for its use of automated calling devices without consent


g) http://www.consumeraffairs.com/cell_phones/bell_canada.html

... I received a message back indicating that Bell suspended my account because they "noticed some unusual activity in your Hotmail account ... The Bell rep refused to resolve the problem, stating that I exceeded my quota for outgoing mail (recall from above, I sent one message successfully today and my account was blocked on the second message) thereby violating my user service agreement


h) http://www.merareview.com/42422/-rights-violated.html
... -I recently had a harrowing experience with Bell Canada, I wondered if any other complaints against Bell could be found on the internet and I found this site.
-I was appalled at the myriads of complaints against Bell: harassment, sabotage, overpricing, extortion, broken promises, unfulfilled contracts, to name a few!
-This first page broadly explains my own awful experience with Bell and I will proceed to outline my dreadful experience as everybody else did

i) http://www.complaints.com/directory/2005/june/13/52.htm
... For over six years, we have been loyal customers to Bell Canada and Bell Mobility. During that time we have had nothing but grief with your company. The events over the last few days have made us leave your company permanently, but we feel you always have your hand out for more and more money, never providing service in return

j) http://forums.canadiancontent.net/mobile-phones/38936-bell-mobility-its-worst-do.html
... BELL MOBILITY AT ITS WORST - DO NOT SIGN UP WITH THEM ... Bell informed us that it was not their problem ... a classic example of how one department cannot seem to work with another department in order to satisfy customer concerns and complaints

k) http://communities.canada.com/montrealgazette/blogs/tech/archive/2009/02/20/gauging-bell-canada-s-public-perception.aspx

... Gauging Bell Canada's public perception By Roberto Rocha Fri, Feb 20 2009 COMMENTS(39) TechnoCité
Filed under: telecom, customer service, bell ... Still a stereotypical corporation - Bell continues to be opaque and uninformative...
Nonetheless, if the company truly intends to be recognized as Canada's premier telecom company, they have a lot of work ahead of them

l) http://www.ellenroseman.com/?p=8 Since I get many complaints about Bell Canada’s ineptness in dealing with customers, I did a recent column (March 24) ... Bell needs an ombudsman or a central point of contact for complaints.
* It’s very hard to speak to a supervisor or get the names of anyone in authority. When Bell gives out phone numbers and email addresses for complaints, these often don’t work


5) SO AM I YOUR NEXT VICTIM?


cc:
- http://www.cbc.ca/contact/
- http://www.complaintsboard.com/complaints/bell-canada-internet-service-c197208.html
- http://www.phonecomplaints.ca/File-Phone-Complaint.asp
- https://www.consumeraffairs.com/php/a_report.php
- http://www.merareview.com/contact_us.html
- http://www.canadiancontent.net/corp/contact.php

******
Subject: provide me a satisfactory WRITTEN response within 7 calendar days ITEMIZING my TOTAL COST on my BUNDLED ONE PAPER-BILL that I will receive EACH MONTH.
To: [email protected], [email protected], [email protected], [email protected]
Date: Monday, March 14, 2011, 4:24 AM


To
Mr. George Cope, President &CEO of Bell Canada,
and
Mr. Kevin Crull, President - Residential Services
Bell Canada
483 BAY ST. (BTS)
Toronto, Ontario M5G 2C9

(Delivered via email to [email protected], [email protected], [email protected],
[email protected] )


Dear Sir,


(1) This is a confirmation of conversation (Rfrnc no. 115734151), discussed with Mr. Sri, employee-id XV318, in Internet technical support dept in Chennai, India at approx. 340 am on 14Mar11.

(2) I will pay $45.90 (+13% hst tax) per month for my internet-bill, for 122GB limit, to be made effective by 18Mar11. For the 1st 3 months I pay $5/month less because of your promotion.

(3) Plus I will get $5 per month less on my phone-bill for bundling phone+ web bill,

(4) I will receive 1 paper-bill at my PO Box mailing address.

(5) If I am incorrect in my understanding, then Email me within 7 calendar days of today.

(6) Please provide me a satisfactory WRITTEN response within 7 calendar days ITEMIZING my TOTAL COST on my BUNDLED ONE PAPER-BILL that I will receive EACH MONTH.


*******
Subject: Fw: WHY are you overcharging me and not doing what you say you will do?
To: [email protected], [email protected]
Cc: [email protected]
Date: Sunday, March 13, 2011, 7:54 PM


Forwarded to you since I received the following auto-reply:

Out of Office: WHY are you overcharging me and not doing what you say you will do?
Sunday, March 13, 2011 7:51 PM
From: "[email protected]" <[email protected]>
Thanks for your message.

Please note that I am now at CTV (Canada's Entertainment, News, and Sports leader!) and my new email is [email protected].

If you have a service issue with Bell products please email [email protected].

Otherwise please re-send your message to [email protected] and please update your contacts with this new address.

Kevin


*****
Subject: WHY are you overcharging me and not doing what you say you will do?
To: [email protected], [email protected], [email protected], [email protected], [email protected]
Date: Sunday, March 13, 2011, 7:51 PM

To
Mr. George Cope, President &CEO of Bell Canada,
and
Mr. Kevin Crull, President - Residential Services
Bell Canada
483 BAY ST. (BTS)
Toronto, Ontario M5G 2C9

(Delivered via email to [email protected], [email protected], [email protected],
[email protected], [email protected] )


Dear Sir,


1) I have already spoken to your rep Ms. Pina in Directors Office, employee id 3900688 at
415pm on 12March2011 yesterday. She stated that she will respond to me via email
within 48 hours. I am very concerned about being FIRST told on
07March11 at approx. 6pm by Ms Jay, employee id XX390 in the Billing Office dept in
Manila, Phillipines, that my TOTAL phone and internet bill AFTER taxes will be $51.35 per
month.

2) This was when I ordered the internet service.

3) THEN on 10March2011 at approximately 645pm, Mr. King, employee id XT671, in the
Internet Billing Office in Manila, Phillipines told me that my total bill AFTER taxes will be
$69.93 per month.

4) WHY ARE YOU INCREASING my monthly payment NOW?

5) Furthermore, Ms. Shaheen, employee-id 6022439, in the Household Loyalty dept at
Yonge &Eglington in Toronto, told me at 1010am on 28Feb11 that as per
Confirmation-number-A69G43V5, she will execute my order to remove my $6.95+taxes
Wire-Care-maintenance-plan.

6) But Ms. Pina told me this has NOT been done as yet.

7) WHY are you overcharging me and not doing what you say you will do?

8) Please provide me a satisfactory WRITTEN response within 7 calendar days.


********

--- On Thu, 3/10/11, [email protected] <[email protected]> wrote:
From: [email protected] <[email protected]>
Subject: Confirmation of changes to your bell.ca profile
Date: Thursday, March 10, 2011, 5:58 PM

Confirmation of changes to your My Bell profile
Please keep this email for future reference.
Log in to My Bell today to enjoy all the benefits of self serve online
If you continue to have problems logging in, contact us for help.

They are overcharging us by falsifying internet usage!


Data tracker gives different numbers

Jerry Shulak of Côte Saint-Luc, Que., says he contacted Bell after noticing a few weeks ago that his data usage "seemed to be inflated over what I was actually using."

Shulak called Bell customer service and was told the tracker was "100 per cent accurate, " he said in an email to CBC News.

Shulak, who was skeptical, installed his own data usage tracker and found that over two weeks, Bell's numbers were consistently 50 to 200 per cent higher. He noted that he has only one computer in his home and no wireless access.

Michael Geist, a University of Ottawa law professor who holds a Canada research chair in internet and e-commerce law, said in a blog post Wednesday that he believes the federal commissioner for complaints for telecommunications services may need to get involved

-I recently had a harrowing experience with Bell Canada, I wondered if any other complaints against Bell could be found on the internet and I found this site.
-I was appalled at the myriads of complaints against Bell: harassment, sabotage, overpricing, extortion, broken promises, unfulfilled contracts, to name a few!
-This first page broadly explains my own awful experience with Bell and I will proceed to outline my dreadful experience as everybody else did
-I hurry to write this in case my internet/phone gets interrupted again At least my complaint will be sent now, so the second page is where things get very interesting - there's hope for all you abused customers!

-Sometime during early winter 2010 Bell sent me a letter saying that I overused my allocated gigabytes and my Internet services would treble in costs starting in 2011. They also said that if I did not agree with this ultimatum to cancel this service.
-Not being a heavy internet user, I could not believe what I was reading and decided to cancel both my Bell Internet and telephone - no way will I yield to extortion!
-If you're reading newspapers in the last few days you'll read that the CRTC, the Canadian Government and ISPs dispute concerning allocation of maximum usage and charging customers an amount for each gigabyte over it - is still ongoing and Bell's statement is pure nonsense.
-I found a company that offered a much lower cost for high speed internet and telephone services including an incredible deal for long distance calls in North America.
-I proceeded to call Bell to cancel both Internet and telephone services, however they told me that it will only be canceled after 30 days. (Where that rule comes from is beyond me).
-After buying a new modem and assured by the new company that there would be no disruption in services I waited the 30 days but during that time my Internet (Sympatico a Bell affiliate) )was often disrupted and my phone often rang any time of day with no answer at the other end.
-A few days later Bell called me and said they were sorry to lose me as customer and offered me a better deal but I told them it was too late and leave me alone. (this meant that I was paying more than I should and could deal with them to bring the cost down) - (it also means that my name was on their list). The disruptions increased dramatically.
-Exactly 30 days passed and my Internet and telephone were promptly cut off. I had no telephone or internet so I was forced to call from a phone booth during a very cold period. I asked the new company to find out why there was a disruption and they could not explain it but would open a ticket with Bell and my service would be back within 48 hrs. (These companies rent and pay for Bell lines therefore must go through Bell to solve problems - it's part of the contract - including the 48hrs period to solve the problem).
-Guess what; 2 days passed and no telephone or internet and back to the phone booth I went and during the transfer to the person taking care of this problem - The connection was cut off and another 50cts gone to recall. The next day my services came back.
-A few days later I get an email from a brother saying he can't get me on the phone. And so I call the company and a ticket is again opened with Bell. That Thursday evening both the internet and telephone were cut off. The next morning back to the phone booth and another 50cts and another 48hrs however this 48hrs does'nt include the weekend! (Nice timing Bell).
-The company sent a technician to check my new modem and the tel box outside and proved to me everything is fine at this end and told me that Bell should send someone within 2 days. I'm stuck at home during the weekend expecting a Bell tech and until Tuesday afternoon I went back to the phone booth this time their boss was directly working on my case and another 48hrs of waiting at home ensued expecting for a Bell tech to come and check the outside tel box. (I can't figure this out - my internet and phone were working fine before Thursday and I did'nt touch my equipment and no footprints in the snow indicating someone tampered with the outside tel box - the trouble has to be at a Bell location).
-This is when I started getting very suspicious, I was a commander of an operational communications center for the RCMP before my retirement and things like this were easily fixed by our in-house Bell technician.
-Guess what: 2 days pass and still no Bell tech. Back to the phone booth, another 50cts, this time I'm told the company boss went to a city and will stop at my house on the way back to his city. (I'm not mentioning details because Bell may read this and find out who I am and cause more disruption in the future).
I am getting paranoid along with my frustration? - You betcha!
-That evening another company rep stopped over saying the boss is still working on my case and in the early morning a Bell tech will stop over to check the box and everything should be back the next day.
-The next morning, an hour later than promised the Bell tech arrived and proceeded to the box. I dressed up with a note pad and pencil and asked questions. (I was'nt fast enough to see him open the box and play with wires). The Bell tech informs me that my tel line is dead.
(The previous company tech had proved to me that it was OK). The Bell tech told me that I had a new tel number and I told him that I had made arrangements with my company to keep my old phone number. (I had purchased a special box from the new company which allowed me to keep my old tel number and have both internet and telephone on the same line).
-I asked the Bell tech where he got this new tel number and he answered: the Bell Canada control center - customer service. He called someone there and was told that effectively my old line is dead and that a new number had been assigned. I was taking notes at the time and asked his name in case this should go to court - he refused, said he's only following orders and added that this ticket for the new tel is closed and promptly left.
-I went back inside thinking "This can't be real! It's getting worse!"
I started to look around for quarters - my stack was depleted by now, and before the long trek to the phone booth (it's almost a kilometer away) decided to have a coffee before leaving and started to look at the yellow pages to find out where I could buy a cellular phone that did not involve Bell in any way.
-After about 20 minutes I tried the phone and got a dial tone! I called another brother and he knew it was me because his call indicator had my old tel number (minus my name this time). (There's proof that the line was tampered with). We made tests to see if it works both ways and it did -my old phone number was working!
-I then hurried to call my new provider before this line was cut off and save me another phone booth excursion and got through and informed them what had occurred and that in no way was I to pay for 2 telephone lines and that details of this last encounter with the Bell tech would be sent via email ASAP before another disruption occurred. Yes I'm getting very paranoid by now!!!
-I later got a call from my new provider who had called Bell and was told that I had only one tel number and everything should be fine - so far so good.
-After reading more complaints I will proceed to find a way to stop this Monster - my rights to choose another company has been compromised -the RCMP motto is "Maintiens le Droit" (Maintain the Rights) and this is a Supreme Court matter.
-Stay tuned for further instructions on how we can get together and punish this Monster with "Canada" in its company name.
Organum
(The dictionary does'nt define the other true meaning of this word).