I called Bell Canada to get an answer to a simple inquiry. As I am submitting this complaint, I have already been on hold for 1 hour and 3 minutes. At the 1 hour and 5 minute point, my call was finally answered by an actual person (although they didn't speak English very well). I asked my question, which was very brief and only required a simple yes or no response. Before responding, the customer service rep asked if she could look at my account to see what services I have after providing me with my answer. I abruptly said NO, that I just want my answer so that I can hang up after being on hold for 1 hour and 5 minutes. Her response to my question was yes, I thanked her and hung up. Any other company would be quickly out of business if they knowingly left their customers on hold as long as Bell Canada does on a regular basis. I am waiting for the day when I receive a courtesy call from Bell Canada about a new product or service so I can leave them on hold indefinitely.

I was treated with a very bad attitude when I was trying to get an explanation of the billing mistake in the local store. Plus, they can never get the bills right. Each time I need to call them and get the mistakes corrected, even after they promised mistakes would never happen again. Details: On June13, right after I signed the contract on June10, I found the cell phone do not work properly and can not take incoming calls. In the Bell local store in London Masoville mall, they refused my request of keeping the phone number while changing the problematic cell phone, but charged me for number-change fee WITHOUT any notice.When I found this and asked them about it, their answers were very vague and attitude are very impatient. Finally, after many many times of my visiting to the store on June15, June23 and June25, they admitted that it was a mistake. However, when I called the customer service couple days later, the representative changed their word, saying it was not a mistake, instead, it was already a promotion to my account. After more calls, they said they were sorry and would not make any mistakes again. My cell phone bills for July and August, however, were wrong again! ... I can not trust them any more, and want to cancel my contract without termination fee.

Bel Mobility called me on my cell phone.

I had to ask multiple times what the call was about, I couldn't understand the strong accent of the telemarketer. Wasted more of my time and phone minutes.

I was working, I don't need these interuptions. I only receive business or emergency calls on this phone.

How did they get this unlisted number and call me using up my minutes and my time?

They just blew any chance they may have had of me switching cell phone companies. What is wrong with a mobile company that they would solicit people on their mobile? They if anyone would know what people use these phones for and how much the charges are.

NO MORALS.STAY AWAY FROM BELL MOBILITY.

On June 4, 2010 I'd had enough with Bell and changed providers. Called to advise and was told boxes would be received within 10 business days to send back their equipment. Because I felt uneasy about that phone call (as the person could barely speak English!) I followed up with a personal letter outlining the cancellation of the Bell Bundle which included my unlisted phone number.

On June 18 I received a personal card from Mr. Steve Bickley, Senior Vice-President, Residential Services, Bell Canada stating "so sorry to see me go and it was better with you here" - the very same day I received a letter from the same person stating in part "We're delighted that you have chosen Bell and we're pleased to have you as a customer!" I was floored!

On July 22 I received a letter from one B. Benoit, Senior Rep, Correspondence Dept Bell TV L.P. - Montreal advising me that the letter I sent cancelling service did not satisfy their protocol! I sent a further letter on July 3 to said Benoit with a copy to Mr. Bickley as well as Bell Canada in Don Mills advising that I had not yet received the promised boxes to send back their equipment.

I heard nothing further from Bell, nor did I receive the boxes at that time. A short time later (July 19), I again called Bell and after about 6 phone calls speaking with 6 different people, I was advised by a male rep that Bell had no record of cancellation and that although I had a different provider with my unlisted number, Bell had "dry routed" services (whatever that means) for my Internet and Bell Xpress Vu and charges were still being made to my "active" account! He advised he would cancel the account while we were speaking and would arrange to have the boxes mailed to me. On July 21 the letter I had sent to Benoit in Montreal was back in my mailbox marked "unknown!" Two days later I received the boxes for the equipment and I quickly mailed these out together with the Benoit letter indicating my frustration at having had this letter returned to me.

From approximately June 10 until today (August 11) we have received approximately 50 automated phone calls per week which we did not answer because no message was ever left.

Now today, August 11 I received a voice mail the one and only since June requesting that I call the number asap. I did in fact call them today, and was shocked to find that I was speaking to someone in Bell's Collection Department. Again, of course, poor English was very noticeable. He said he could not help me and transferred me to "the Internet Department" - this guy was reasonably civil but told me he could do nothing about the continued monthly charges and would transfer me to another department! Can you believe it? By the time I was finished with a French-Canadian speaking representative, I was ready to KILL! No-0ne from Bell had indicated that my account was in Collections - only today did I find this out. All because the call I made was not followed through, and they would not accept my follow-up letter as it didn't fit "
their protocol! This bill now totals over $400 as they bill one month in advance!

I was told I would receive a revised account on August 24 with credits being retroactive to only July 29 which was when the account was closed. I never spoke to anyone on July 29 - I had the account closed verbally July 19! So now, I must wait until the end of August to hear of my fate - we are ALL at the mercy of these crooks! To my mind, they are worse than any Mexican cartel! Everyone is under a huge thumb and who knows what kind of scams are lurking in their corridors just waiting to get a strangle-hold on law-abiding people!

What to do? Do any of us have a leg to stand on against this conglomerate??

I'm so very glad I have this venue to get all this "poison" out of my system today, for I can't ever, ever remember feeling so demeaned!

On Ajune 22nd, 2010 I received a call from a telemarketer called kevin from 6479773023 "offering" me free and "better" internet service - a 3 month trial. This is at least the eighth call I have had from them within the past 2 months, and at least the third time I have asked them to remove me from their call list.

Their representatives are pushy and argumentative, often telling you that you don't understand, and will not take no for an answer. I have repeatedly asked them to leave me alone and that I am completely happy with my current service. They can't seem to understand that I'm not interested, even if it is free. On top of that, many of them are difficult to understand. They also ask you what you currently pay for all your services, which as far as I'm concerned is really none of their business. When a person says "No" or "I'm not interested" that should be the end of the call - instead, they ask you why and then start trying to bully you into accepting.

Bell Canada is supposed to be administering the National Do Not Call List (which we have been on)? They can't even get their own Do Not Call List administered properly. This is upsetting me enormously.