bell Hell
what a pathetic and incompetently run company; they are harassing a senior with dementia threatening to cut off her phone service. The thing is - it is Their mistake and has been "Corrected' multiple times by their NoCustomer service dept. This is no surprise, as a customer for about 30 yr - I gave up and switched suppliers - Never to do business with bell Hell again. Problem is - the Sr Home has an exclusive contract with bell Hell and there are No options...

I was horrified when I got my Bell Canada bill for phone. I was told it would be $68.00 for the bill every month which is fine, but when the first bill came in, it was $216.00!! I called and asked why and was told that $100 of that would be credited on my next bill with my satellite service. When I got that bill, no credit and the bill is now $400.07!! I was promised a programming credit of $100 as well as a pay-per-view credit of $100 for signing up, so where the hell are the credits!?! To top it all off, I was 5 days late paying the bill and the rep who called demanded that I not only pay for the bill I had, but a bill I hadn't even recieved! Pieces of crap.

So almost 2 months ago I purchased a phone from Bell, a blackberry and I started with the Smartphone Combo 40 social fab five plan... it included: 100 local minutes plus 50 bonus minutes, unlimited calling and text to 5 numbers anywhere in canada, unlimited local evenings and weekends, unlimited text messaging (outgoing and incoming) and unlimited Facebook, Myspace, and instant messaging.

A few weeks after having my phone I decided that I needed a data plan so I could get the most out of my blackberry. I called Bell and had a LONG conversation with the representative, eventually the representative convinced me that a $50 plan would be a great deal, although I just wanted a cheap monthly phone because of my past of $100 a month (not to mention Rogers Wireless charging me $865 dollars wrongly, which I was able to get a full refund since they know they were wrong.) anyways, I wanted a low monthly bill and a simple plan but the representative really sold me on the $50 plan, which isn't even that much, he clearly stated AT LEAST 5 times "this plan is a really good deal because it has everything that your plan now has, but for only $10 more you get 100 more minutes and 500 MB of data!" he also reviewed the features 2 or 3 times saying " this $50 plan includes: 200 local minutes, unlimited evenings and weekends, unlimited calling and text to 5 numbers anywhere in canada, unlimited text messaging, and 500 MB of data so you can browse the web and whatnot" ... I was then under the impression that I had 200 minutes, evenings and weekends, unlimited texting, my nationwide fab five numbers, and 500 MB of data which i hear is plenty.

I just learned that in the last billing period I was charged $30 of text messaging... excuse me?
I phoned Bell to figure out what on EARTH was this about, and long story short ------ they said that the plan doesn't actually include any text messaging, it is pay per use (15 cents a text) I know that may not seem like a huge amount of money, and I only sent 200 texts outside my fab five, but honestly, what if I had sent $2, 000?
I demanded some kind of credit for the $30 because I DIDN'T EVEN KNOW I WAS BEING CHARGED FOR TEXTING, BECAUSE I WAS LIED TO by them. Why should I be paying Bell for their own mistake? I hope they recorded the phone call so that they can check and see that the guy said I had unlimited text still...
I don't even care about the $30, its the fact that they won't even think about giving me a credit for an incorrect charge, it's their own fault... I'm just happy that I didn't send thousands of texts like I usually do since it was really only my first month with the new phone number.

I used to be with Rogers, and although they screwed up the billing quite often and when I didn't understand the charges they would give me credits... I don't know if I'll be able to make it through my three year contract with Bell if they can't even do so little as give me a credit for a mistake on their part.

To anyone thinking about signing with Bell... DON'T. Honestly, it will suck you in and you will never get out.

To move and transfer home phone: $55 charge; but add new products like internet and cable, charges are waived. Arrange connection date--no show--wires got crossed and they had a different date in their books--an entire day of waiting for service person. Service person arrives--crabby and obstinate claiming that damage is necessary to drywall to connect PVR--we so okay forget PVR, just give us the regular cable--oh, that's a call to head office--you' have to request a new work order. Okay, please leave our home, we'll get our internet and cable from another company. One month later, there's a $100 disconnection charge for the internet and cable that never got connected. Call to have it removed--no problem, we'll take care of it. Next month it's still there, plus late charges--another call--it will be removed. Repeat another 3 times. Finally we are done with Bell--late charges still being applied. Move our business to Shaw, now Bell charges disconnection fees which, according to Shaw, violates CRTC rules in that only one company at a time can charge customers for the same service. Bell argues it's a valid $23 disconnection charge--forget it's against the rules, let's just talk about the multiple calls, emails and letters to have the $100 first charge removed only to fail every time. And you have the nerve to charge me again? I have never before experienced a more stunning display of disrespect toward a customer. I warn everyone, even if you enquire about possible hidden charges, even if you have everything explained to you in detail, even if you ask all the right questions and get names and employee ID's. If you have an issue be prepared for either your concern to be written off, or to spend time you probably don't have, on the phone trying to get it dealt with. The people working at the call centres in East Asia have no communication with the people who threaten legal action for failed payment working in Toronto. Yes, people threats to my credit rating and of legal action--for charges for services NEVER PROVIDED.

I am still being harrassed by collections companies from Bell Canada for Wireless accounts that I closed in 2007. They are saying that I owe them $1, 177.41 for a cell phone that I didn't have in 2008, infact I've had a pay as you go phone with another company since Feb. 2007 since being railroaded by Bell for another account. The other account which caused me to become very enraged with Bell had me paying for an account which they set up for me without my knowledge! I had switched to another(definately more reliable and trustworthy than Bell) company for my home phone, internet and cable. I only found out that that they had given me a new account when, a month later they had sent me a bill! It took several stress filled hours to explain to these blockheads that I didn't authorize this account and that, NO, I didn't want anything to do with their company then or in the future. I REFUSE TO PAY FOR ANY SERVICE THAT I DID NOT USE. It really proves the old saying correct, "Let the buyer beware" because once you're in Bells clutches, they can do whatever they please because they are a big company and the little guy or gal in my instance will be stepped on or charged up the wazoo whenever Bell sets you in their sites!