Over billed many times, offered same rate to be billed as Rogers is offering to go to Rogers services. Bell says will do the same but does not.
Every 2 months or so I have to book time off to call and be on the phone with Bell Headoffice to get these billing fixed repeatedly.
They now deny the offer, tell me Im billed at higher basic rate, when it should be lowest rate.
I have services of hearing other people on my line, I have recorded some conversations for proof I can hear deals about investments, credit cards, people talking of someones funneral, someone speaking of art work being bought, and another lady talking of investments and work being done at Rhona as in rebuilding the building there.
This is redic, lack of privacey and lack of faith in Bell more and more. I can not stress enough to complain and call the head office and demand compensation for bad lines, over billing - it would be fraud if they took more money from your bank account then you had agreed to with them monthly - but they try.

TO BELL CANADA

I THINK ITS ABOUT TIME TO WAKE UP!!!. LOOK AT ALL THOSE PEOPLE COMPLAINING ABOUT YOUR SERVICE. ISN'T IT ABOUT TIME FOR YOU GUY TO WAKE UP AND DO SOMETHING TO IMPROVE YOUR SERVICES TO YOUR LOYAL CUSTOMER?
IM 1 OF THOSE CUSTOMER OF BELL AND I REGRET TO BE 1 TILL THIS VERY DAY.

WAKE UP BELL...WAKE UP...

I upgraded to Bell ExpressVu HDTV back in October, when I did that ExpressVu was suppose to mail me a box to send back my old PVR Receiver. It has been 6 months now, Once a month for the first 2 months and weekly since then I have suffered through a 1/2 an hour conversation with ExpressVu customer service to return the PVR and not be billed for the old PVR, that I am not using. I refuse to pay for something that I'm not using and the One Bill Billing department at Bell Canada continues to call me several times a week and will not stop calling even though I've explained the situation several times. Several of the Billing representatives have hung up on me when I requested to speeak to a supervisor. Throughout this ordeal I have been paying my bills monthly minus the rental for the PVR. Still they call... I have even asked to cancel all of my Bell Services to again be hung up on.

This is the most Atrocious way to treat a paying customer by any company that I have ever experienced.

This is unbelievable. I have spoken to several people at Bell who support me, and I have spoken to a couple people who have either transferred me out, or claimed they did not understand. IN the end, I am still nowhere, and offer the short version of my complaint:

Bell talked us into returning as customers on Oct. 21, 2008. This was a great bundle with phone, satellite, and internet. Within a few days of installing the satellite, we knew we were in trouble with Bell. First, they did not have the right channel package. I needed to call and argue, although not vehemently, I still needed to convince them that I was in this bundle with Bell, which consisted of basic satellite, and a theme package. Next the phone. This was just a joke; we could not get the package they offered. I think I called them three times over two days. Finally, there was the internet. Bell promised me 7 Meg downloads; now I know I would never get this. However, when an independent phone technician told me my line would barely handle half a Meg, and no way Bell could deliver, I had had enough of Bell, again.

Within the parameters of the contract, I cancelled within the 10-day honorary period, and by Oct. 28, 2008 had clearly advised by phone that this was enough. I told them Bell had not changed at all, and was still the awful company they had always been. Because I had cancelled within the 10-day period, I was told I would not be charged anything, and that I would need to return the equipment for the satellite, which I did. In total, we didn’t even get 2 - 3 days of this package. They cut my existing cable lines, and only succeeded in making problems. Never again.

Well now, Bell keeps sending me threats that they are going to send my account to a collection agency. Every month since November 2008, I get a bill, or a notice. I follow up and call the number given, and the person at the end of the line tells me I am correct, that they can see the contract was appropriately terminated, and that I do not owe anything. They advise me that the matter has now gone to an investigation, and someone will get back to me within 4 to 6 weeks.

This is Feb. 23, 2009. I am still getting threats from Bell. I get cutoff. They say they will give me the number I need to call, which only returns me to the collection people where I have started.

I don’t owe anything. The contract was terminated within 10 days, and the service was garbage as usual, but Bell will not help. All they do is plead ignorance, and threaten me. Thank God I didn’t buy any shares in this catastrophe. I am on my way to an ombudsman I guess.

Bell Canada Complaint:

I want to share my disappointment and dissatisfaction with service provided by Bell Canada.

I was frequently getting calls from Bell Canada representatives for the renewal of my cell phone contract and they were offering different promotional plans. On Jan. 10, 2009 we visited to a local Bell world store in Woodbine centre, 500 Rexdale Blvd. Etobicoke Ph # 416-798-3178. We were looking at different display phones, a Bell rep. Christopher Williams asked for our current plan – he got our cell numbers and looked at our current corporate plancdetails. He said he has an excellent cheap family plan for us. He asked us to get a “Share Plan 200” with 100 bonus minutes, all incoming call free (he said coming from any where in world; later I found that was totally wrong), Blackberry 8330 he gave us for $49.90 (other Bell World Stores are giving that phone for $0 with 36 months contract). On my cell phone he added “Data plan” which I don’t need. He asked us to get a new cell phone line (with a free cell phone) for my wife. He said he confirmed with Bell Canada that there would not be any penalty to cancel my wife’s old cell phone line (contract expiry: 26-April-2009). But when we called Bell to cancel my wife’s old cell phone line, they said we have to pay $100 penalty to cancel it before contract due date. We have not used my wife’s new cell phone, even for a single minute. On 12-Jan-2009, I went back to Bell World’s same store to return my wife’s new cell phone – they refused to take it back and told me that if I want to cancel that line, I have to pay $400 penalty. They wasted my 3 hours there and then they offered me a cheapest Bluetooth for free. On 19-Jan-2009/monday, I went back to return that blue-tooth; I brother has bought a similar one; it has very poor performance. They did not take it back; they told me to keep it until a technical guy name Jason will come back from his vacations; last week they told me that Jason will be back during week of 19-Jan-2009 & he will be able to help to change our plan back to “CORPORATE PLAN” (we want to go back to our original “basic voice plans”, without data plan).

I am very frustrated and disappointed with services provided by Bell Canada. Please help us, we want to go back to our he “Basic Corporate Voice-plan” (NO DATA PLAN) – we can’t afford to pay extras for data-plans; we don’t need any email/text message access.

Many thanks and Kind regards,