When calling to question a network charge on my bill I found out that the plans had changed. Good news: my old plan had a Quebec block of Time $6.00 for unlimited calling plus a $6.95 network charge; The new Quebec unlimited calling plan was $0.00, plus the $6.95 network charge!!! The Customer Service representative actually admitted that the $0.00 plan was in effect since she was hired 6 months ago- In my opinion this is theft - they continued to charge for a non-existing plan.

A fact, when dealing with Bell - if one doesn't call frequently threatening to change companies - they are at risk for overcharges.