In May of 2010 I noticed a large jump in my Bell Express Vu bill. When I checked it, it turns out they started to bill me for the rental of two PVR's. I called to see why, and they said they did an audit of all PVR's and determined that mine were rentals that I wasn't being billed for and that they were being generous to me by not back billing me for the previous two years. Yeah, that is nice I thought, but wait a minute...I bought those PVRs! "Well, you'll have to show proof of purchase." I was told. I couldn't locate the original receipt. Turns out they have it on file because they ask you to send in the original receipt for a promotional rebate (but I don't find this out for another 7 months). I did have my VISA statement from 2 years ago showing the 2 separate PVR purchases and asked them if that would suffice. They said yes. This is now August. They told me it would be 4 to 6 weeks after they received my proof of purchase. September I was still being over billed and countless phone calls later still no resolution. So November I called into cancel my service. This is when I am told that they do have my original receipts of purchace filed on their computers and again no problem, my money will be refunded in 4 to 6 weeks. Well I wasn't going to fall for that again so I asked him to suspend my service til they sorted it out. Just received the Decemember bill and they still have not corrected the problem but also over billed for the suspension. Frustrated because I can't seem to get my money back and they keep taking money from me, I called the CRTC to see if I could complain to them...nope, not their mandate, told to call Consumer Protection... not their mandate either, told to call CCTC (consumer complaints for television services) nope, not their mandate, told to call CRTC. You get the picture. I called the executive offices of Bell 3 days ago and left a message, still no response. I have called several times more, but they don't answer their phone. (That is step 3 of Bell's advice on how to escalate a complaint).It is now December16th, 2010. EIGHT months after they started over billing me and still no resolution. I wonder how many other Bell Express view suscribers are being charged for rental of the PVR they purchased, but can't prove it 2 years later because they forgot they sent their original receipt to Bell. This is quite the scam Bell has going.

What a screwy rude comany to deal with. My accounts is past due and yes it is my responsibility to pay it and I would be more than happy to make an arrangement. They never give you accurate information.. They don't make notations on your account like they say they are going to. They have you jumping through hoops. With all the hassles and stress I have been through they should probably owe me money or compensation. There people are argumentative and rude individuals. They are completely useless with information and is never correct. I have never called and had the same information relayed to me twice. What a joke!!!

Thank you,
Bonnie Buck
604-777-8703
[email protected]

I am so annoyed with Bell I just cannot take it anymore!
I have been charged for a rental of a Bell Box for 4 years.
I actually own this box and they have the nerve to bill me a monthly rental of 3.00 month
4 years ago I switch from Rogers to Bell Express vu and Bell had a promotion to get new customers.
The promotion was hand in your Rogers Box for a Free Bell Box and switch your services.
Well I did that and what a mistake it is...
Every since I have switch they have been charging me rent for the past 4 years on a box that I own. $3.00 per month and it was an OLD Bell Box.
I have been trying for weeks to try to get them to get this $3.00 rental off my bill with no luck.
Every customer service rep has been rude and refuses to pass the call on to the manager and a so called manager named Mario Diament expects me to do his job for him by providing him with the receipt of the original purchase of this Bell Box.
How Can I provide a receipt when it was not purchased and it was swapped for my rogers Box???
As of this day this still has not been resolved and if anyone out there has any information on how I can get this resolved...PLEASE let me know...??????????????
If anyone needs advise...STAY away from Bell...
They are nothing more than a scam and all they want is your $$$$...

Express Vu, and all the companies under Bell's umbrella offer the worst service and the worst customer service. We get our satellite transmission interrupted all the time and therefore the PVR records only 10 minutes of a program. We consider ourselves lucky if we get a TV show recorded in full. And now it has been 4 days without service. The customer service just told us that all the PVRs of the same model as ours are not getting signals. Everywhere. And they don't even bother to send an email to apologize.

I would like to get my complaint out in the open, About A movie I reciently viewed from Bell Express Vu. This movie, on the actual DVD was rated 14 and up, but on bell express, It was rated 8 and Up. I am complaining, because my 8 year old brother watched it with me and my mother, and we both had to plug his ears, and cover his eyes, almost like, every 5 minutes. I don't know If you can do anything about it, but If you could, I would be grateful.