Ok so how does it make sense that if I have been a customer of bell for approx 15 years and i pay alot for my service with them. i have phone internet and tv with them. a new customer coming in can get there service for almost $80 cheaper a month. i dont get it. my cell phone is with rogers and i have been with them for approx 8 years now. i have called them and stated that i seen that there was a plan from telus that was cheaper and that i would switch if they couldnt get me the same features for the around the same price. without even thinking they did this. now that is good service. where is yours bell?

I was living in sudbury on a work contract from september 2008 to march 2009. During this time I was recieving service from Bell Expressvu. My work contract ended and I cancelled the Expressvu service. I was aware that I would be charged a penatly for terminating the services early.
I was told that I would be sent a "return kit" in the mail within 30 days of the termination date (april 11 2009). I have not received any such kit, the date being may 11 2009. I have spoken at great length on the telephone with various employees of Bell, all of whom have a different story about what has happened. Originaly I was told this "kit" would take 30 days to get to me. The conversation I had with employee # 51276 today May 11 2009 stated I would receive this "kit" within 5-7 days. I was also informed that I had purchased the receiver and at the same time was paying a rental charge.
The absolute incompetence of Bell Expressvu employees is remarkable. I don't know whether to feel sorry for them or to scream at them. One would think there must be some sort of unified information system in place at a company as big as Bell.
The outcome of todays conversation with employee # 51276 stands as such : I will receive this "kit" within 5-7 days, I have a credit owed to me from Bell which will be payed, I will receive a document stating I have not been charged the purchase cost of this receiver and that the rental charge ended April 11 2009 nor will I be charged down the road for this.
Will Bell see this through ?? I doubt it. If they don't however I will be forced to take other action to see it through myself.

I had been leasing a PVR from Bell ExpressVu each year, and somewhere around Sept 2007, the hard drive failed. After troubleshooting with support they agreed to replace the reciever, and send an empty box to return my old PVR. I recieved the new PVR, and returned the old PVR in the box ExpressVu sent me. After about a week or so, I got a second empty box to return a PVR, which I did not have. (I had the new one on lease until Nov). I ignored it, thinking it was their mistake.

In December they had charged me $500 for the unreturned receiver. I called them on Dec 13th and they accepted their mistake, cancelled the charge and said it will be sorted out in my next bill. The Jan bill came and I saw the charges again, with late payment charges. I thought they would clear it in the next bill. Then soon after, I got a voice mail from the Bell Credit and Collections dept asking me that I pay all the $575 with soon. I called the ExpressVu rep for the 2nd time on Jan 13th and the she apoligized, and cancelled the charges again.

Yesterday (Jan 29th) I got a call again from the Bell Credit and Collections and asked me to pay the bill. I said it is not my fault that the ExpressVu did not let them know. She asked me to call ExpressVu and clear the matter. I called ExpressVu rep (3rd time) and she said the same thing as before, that the charges will be cancelled in the next bill and they had already let the Billing dept let know about this on Jan 9th, 2009. (How absurd?)

I called Credit and Collections and they demanded that I pay the $575, now until it is credit in my bill. I refused and asked to speak to the his Supervisor. Then he decided to make a note on the account and clear the matter. I was annoyed by this whole episode, and asked that he let me talk to his manager. He asked me to holdon, and after about 5 minutes the phone was disconnected.

I have been a loyal Bell customer (Phone, ExpressVu, Internet) for more than 10 years. Their service is really pathetic, and I recently changed my tv to Rogers (not that their any better).

I hope someone note of this complaint, and do something about their incompetent staff. Also each time I did not pay the bill they had charged me a "Late Payment fee Unregulated" which I will never get back, and which is their mistake. I wonder how these companies with bad customer service and incompetent practices survive, scamming on unsuspecting individuals. Shame on Bell!!!

I am sick and tired of flipping thru stations in the evening or early hours of the night to find porn on the movie channel. Why do I have to pay for this crap when this porn should be on the Venus channel. I pay for movies not porn!!! What if I had young teens here and flipped thru to find a female giving head to a male, with all the moaning with it!! The damage is done in seconds. I really, really resent paying for this crap. Why is it allowed on the movie station??? XS - so what!!! When I contacted expressvu to inform of my feelings, the young lad laughed and offered the web site to register. I should have asked for the manager, but hung up I was so mad.

Take this crap off of the movie channels and keep it on the Venus channel for the people who choose porn.

I want movies, not porn!!!

Jananne McWilliams

I moved into a condo that does not allow satellite dishes. I cancelled my Expressvu service in June 2008. I am still trying to get them to cancel it 6-months later. They are supposed to mail me a box to return my receiver. As of now, they have charged me $700 for the cost of the receiver and will not reverse it until they receive it back. That would be fine except that they have been trying to mail me a box for 6-months now. How can a compay be this incompetent? They seem to have no trouble mailing bills? It seems that if you owe them a little money, they are all over you and could track you down to the ends of the earth. If they have to do something for you, they couldn't be bothered. If they think that this does not cost them business, they would be dead wrong. Not only would I never get their satellite system again if we were able, but I was going to cancel my current cell phone and transfer to Bell's service. There is no bloody way now. If they send me a bill for the receiver which I no longer want or, can use, I will take them to court. I have spent approx. 12-hours over 6-months trying to get a box. If anyone has this service, be aware that you can probably never get it cancelled. If you are considering this service, I wouldn't do it. At least with our Shaw cable system, they have a physical location where I would go and leave the receiver and get a reciept. With Bell, you are at their mercy and if you don't pay, they will damage your credit bureau which is why I am willing to go to court. Avoid this company at all costs.