22 years as a Bell Mobility customer and now I have a problem with a Contract renewal/Phone Upgrade. All I get is a recital of contract and warranties, and a list of possible charges. I was conned into upgrading my phone under the pretense of absolutely no costs and a new and improved phone, just for agreeing to a 36 month renewal. The phone started having problems one month into usage (return policy allows for only 14 days usage)...4 months later the phone is now unusable. Not only will Bell not replace the phone, I was asked to pay for a loaner (not necessary now as my old phone has been reactivated), asked to pay for reactivation of my old phone (since waived), given no timeframe for repairs and asked to pay for shipping to get the phone fixed! To top it all off, I am fixing a phone that does not work as well as my old phone (poor camera and poor reception) and I have now been told there might be costs involved in the repair (even though the phone is supposed to be under warranty)!! Oh...they did offer to SELL me a replacement phone (a bottom of the line model for 89.95)! ...OR I can opt for the $400 contract buyout and switch to Rogers? Either way, I am done with Bell as soon as possible.