THIS COMPANY IS BY FAR THE WORST EVER TO HAVE TO DEAL WITH!

FIRST OF ALL I HAVE BEEN A CUSTOMER WITH THEM SINCE I WAS 19 YEARS OLD AND I HAVE JUST TURNED 23.. AND HAVE ALWAYS PAID MY ACCOUNT.. I WENT ONTO MAT LEAVE ... AND THEY SCREWED ME OVER BECAUSE I DIDNT PAY MY BILL IN FULL AND ONLY MADE A PARTIAL PAYMENT... AND SUSPENDED MY ACCOUNT THEN! THEY CHARGED ME 500$ AND I PAID IT ONCE I HAD THE MONEY AND I HAD TOLD THEM THAT I STILL WANTED THE SERVICE AND THAT I WANTED THE SAME NUMBER IF IT WAS AVAILABLE.. AND THEY SAID YES...

THEN!

THEY CANCELLED MY ACCOUNT WITHOUT TELLING ME! AND CHARGED ME THE CANCELLATION FEE AND SENT ITTO COLLECTIONS WITHOUT MY KNOWLEDGE UNTIL I GOT IT IN THE MAIL FROM THE COLLECTION AGENCY...

AND NOW, MY BERRY CURVE I HAVE HAS STARTED UP AND TURNED OFF RIGHT AWAY SO I SENT IT IN AND THATS FINE NO CHARGES OR ANYTHING, MY ACCOUNT IT ALL UP TO DATE.. AND PAID ITS FINE.. BUT THEY WANT 250$ FOR A LOANER PHONE AND I SAID I DIDNT WANT THE LOANER PHONE AND TO CALL MY HOUSE PHONE.. AND THEY SAID THATS FINE, UNLESS YOU HAVE ANOTHER PHONE THAT YOU PREVIOUSLY HAD YOU CAN BRING THAT ONE IN AND WE WILL SWITCH IT SO YOU CAN USE THE SERVICE ON THAT PHONE UNTIL YOUR CURVE COMES IN, AND NOW THEY ARE SAYING THAT MY OLDER BERRY I HAVE WAS REPORTED STOLEN/LOST ... AND I CANNOT USE IT NOW BECAUSE IT HAS BEEN DEACTIVATED AND UNUSABLE..


THIS IS THE WORST COMPANY EVER TO DEAL WITH AND I WILL NOT EVER RECOMMEND IT TO ANYONE WHO WANTS TO SWITCH PROVIDERS! I AM GOING TO BE CALLING THE BBB ABOUT THIS AND MAKING A REPORT AGAINST THEM!

ALSO THEY FEEL IT NECESSARY TO HANG UP ON ME WHEN I AM ASKING HOW I CAN GET THE PHOEN REACTIVATED WHEN I HAVE PROVEN TO THEM THE PHONE WAS NOT STOLEN

I’ve had a contract with Bell Mobility for over two years now. My phone was added as part of a family plan. Service wasn’t phenomenal, but tolerable. At the time I was living at home in Ontario, but this year I was accepted to do my PhD. at the University of Manitoba. Since I was moving to another province and leaving my family, friends, and boyfriend at home, I knew the family plan would not be sufficient for my cellular needs.
I spoke with a sales representative at a Bell store in early July, hoping to work out all the kinks before I moved in August. The rep explained that I could do a transfer of responsibility over the phone, choose the plan I needed, and change to a Winnipeg number once I moved. A few days later I called the 1-800 number and followed the steps that had been described. Once everything was done, the phone representative confirmed that I simply had to change my number once I was in Winnipeg.

I moved to Winnipeg this week and was surprised to learn that there were no Bell kiosks anywhere to be found. I called the Bell 1-800 number and they told me to go see MTS. The MTS rep explained that they haven’t dealt with Bell in over three years and that Bell did any cell phone service in the entire province of Manitoba. I called the 1-800 number again and was passed from person to person until I found one who wasn’t stumped by the fact that there is no Bell kiosk in the province and that MTS doesn’t clean up Bell messes anymore. This rep, Will, confirmed that Bell does not provide service in the province and that I can either keep my plan, or cancel it for 200$. I explained that I had been led to believe that service would be available to me once I moved. Will answered that there was no record that a Bell rep had given me faulty information, therefore they refused to take any responsibility.

Since I am a student and can’t afford the 200$ cancellation fee, I am holding on to my phone, although I am limited to calling my favourite 5 and texting. I cannot receive any local calls. Fortunately the contract ends in less than a year and then I free from the evil clutches of Bell and will never go back. The worst part of the entire tirade is that Bell refuses to take any responsibility for their mistakes. To date five reps have told me that I can get service in Manitoba, but it is my word against theirs, and to them, I mean nothing.

In August 2009, I purchased a turbo stick at my local Best Buy with the promise that I would have "really fast" internet speed with Bell's turbo stick.

After moving into my new home, I used the product sporadically for the next few weeks, never really happy with the speed but never having enough time or energy to go the distance with Bell in an arguement. Over the winter, I noticed that the speed was steadily getting worse.

I called Bell for help. I spoke with several "customer service reps" who finally pushed me through to "tech services". Two technicians tried with no luck to boost my connection. Both of them told me that I was recieving a little better than DIAL UP! I kept at them until I got "Patrick", an account mgr. After a lengthy discussion with him, I was told, "buyer beware, you had 10 days to complain" WTF!!!

Good old Bell - top of the line service for top of the line products (please note, heavy sarcasm!) I have since had REAL high speed installed at a cost of $500 with an additional $56 a month for services so I am trying to find out how to cancel my Bell contract with minimal financial pain.

My husband signed a 3 year contract with Bell Mobility. During that time, he was offered nothing but awful, rude service, and given incorrect and untrue information about his plan. (Do NOT purchase Bells extended warranty. It is a complete waste of money). So, we fulfilled the 3 year contract, paid all of our bills etc. Bell continued billing us, after the contract had ended, and when we called to say that our 3 year contract was fulfilled and we would like to cancel, they informed us that they needed 30 days notice?? So now we have to pay for another full month of service, that we did not ask for. (As a side note, the phone has stopped working, and no longer accepts/send calls) When we told the manager at the customer service centre that, he offered to sell us a discounted phone!!! How can they continue to bill us, after the contract has ended, without our consent, and when we try to stop it, tell us that "it's our policy to have 30 days notice"?? I am sickened by the way that Bell Mobility conducts its business. We will NEVER, NEVER purchase any product that Bell has to offer, and I will make certain that anyone who asks what Bell is like, hears my very long list of Bell's shortcomings!!

Last summer (of 2009) I got a job in the North (Whitehorse, YT). I called Bell to know if they had service in the city and if I could keep my existing phone/plan (HTC touch, voice / data). The rep told me that there was no Bell service up there, that I had to cancel my contract, or sell it to someone who might want to take it over. I found this odd because I had visited Bell's website earlier that week and it looked as though they had service up there. I assumed that the rep meant there was no consumer service up there and their line infrastructure was intended only for business customers. Having no time to spare and no interested buyers, I cancelled my 3 year contract, of which had only been in effect for one and a half years. I swallowed hard and paid the cancellation fee.

In the following days, once settled in my new City, I began looking for a mobile phone. To my chagrin, I found that there were only two carriers to choose from up there: Northwestel and... you guessed it, Bell!

I should have listened to my gut and gone with Northwestel but Bell had started offering the Blackberry Tour in their lineup and I just couldn't resist (even though no 3G up there.

I was lucky enough to have the cancellation fee I paid refunded, and reactivate the previously cancelled contract but I still ended up buying a new phone at the non-commital price (the HTC stayed in Ottawa). The rep that told me Bell didn't have service in Whitehorse cost me $700.00 (although I did get a new phone).

The story doesn't end there. New blackberry, new data plan, I was happy again, until their greed fueled incompetence ruined it again... I don't know if Bell still offers this feature, and I don't care. The feature I'm talking about is called "MyFive". Basically, you can have unlimited local and long distance voice and text to five canadian numbers for the people you call the most. With most of my family in southern Ontario, I thought this was the ideal way to stay in touch while I was away for work.

What I am about to say, I say with absolute earnestness: I made a grand total of 15 local calls all under 5 minutes each, during the 3 short months I was there. The rest were my "myFive" numbers.

The first month under the new plan was great, a little more expensive than I was used to, but no issues. This was not the case for the following months. Upon close inspection of my December bill I noticed that they counted one of my "myFive" conversations as a local call. This conversation was of course of a few hours in duration. Since their billing system failed to see that the outgoing number was one of my "myFive" numbers, the converstation ended up taking the remainder of monthly alloted minutes, being charged as long distance and the remaining calls that month were also being billed at the overage rate. In all, the overage charges were in the neighbourhood of $300.00.

I called four times to get this discrepancy resolved, nobody there knew what to do. I spoke with someone who claimed they were a manager there (Frank Firtana). They keep telling me that the charges are valid.

Again, I swallowed hard and paid. As soon as my contract is over, I'm gone.