In June, 2009 I brought my Blackberry Pearl cellphone into my local Bell Mobility store for repair. I was on my phone one day when the screen suddenly went black and stopped working. I was told that I did not need to send the phone back and a new one would be shipped to me as soon as possible. I was given a loner phone that did not have the smart phone services offered with the blackberry, however I was still paying for the same plan that included those services. I waited for my phone to come back and called the store after a month. My phone had not arrived yet and no one knew when it would. So, I waited and called back monthly. There was still no sign of my phone.
November came along and I had still not received word of the whereabouts of my phone, so I went directly to the Bell store, only to discover that my phone had been shipped to the wrong address in August. When I asked why a new phone had not been shipped to me, I discovered that Blackberry had changed their policy and I had to send my old blackberry in for repair. If their was anything wrong with it, such as a cracked screen, or watermarks, I would have to pay for the phone's repair, even though one had already been shipped to me for free. Since I knew that there was no physical damage done to my phone, I thought there would be no harm in sending the old one in, if it meant that I would get a new one back. This was not the case. I was not going to receive a new phone at all. Blackberry instead, offered to send my phone back, with a $75 repair fee.
I had already been paying for a service that I was not receiving for 6 months, so I decided to just cancel the plan and not get my phone repaired. I was told that there would be a fee of over $700 to cancel the plan. There is no way that I should have to pay this fee, when it was Bell who breeched the contract in the first place. I had been paying for a service for 6 months, that I had not received. When I called customer service to straighten this whole mess out, I was continually put on hold and moved up the ladder. After three hours of this I was transferred to a voice recording, "thank you for choosing Bell, have a nice day." Thank you, Bell, for wasting 3 hours of my day!
I have not heard back from bell about this issue, until today, (March, 16) when I received a letter in the mail stating that my bill will be sent to a collections agency if I do not pay it within 5 business days. The date on the letter is March 6, and when I called bell, I received a message that the bill has already been sent to collections. My plan has been cancelled, but they still want the cancellation fee from me. The customer service reps were all incredibly rude, which is no surprise. I even faxed all of the documents I had received from Bell since June, because the man I spoke to on the phone told me that he didn't believe that any of this happened. Quite an elaborate story for a consumer to just make up, isn't it?
Now I have to decide whether it's worth hiring a lawyer to fight this case, or if I should just pay up. However, after almost 10 months of nonsense, dealing with either incompetent, or completely rude employees and receiving no compensation for the months of paying for a service, which I was not receiving, I am definitely leaning towards fighting.

In June, 2009 I brought my Blackberry Pearl cellphone into my local Bell Mobility store for repair. I was on my phone one day when the screen suddenly went black and stopped working. I was told that I did not need to send the phone back and a new one would be shipped to me as soon as possible. I was given a loner phone that did not have the smart phone services offered with the blackberry, however I was still paying for the same plan that included those services. I waited for my phone to come back and called the store after a month. My phone had not arrived yet and no one knew when it would. So, I waited and called back monthly. There was still no sign of my phone.
November came along and I had still not received word of the whereabouts of my phone, so I went directly to the Bell store, only to discover that my phone had been shipped to the wrong address in August. When I asked why a new phone had not been shipped to me, I discovered that Blackberry had changed their policy and I had to send my old blackberry in for repair. If their was anything wrong with it, such as a cracked screen, or watermarks, I would have to pay for the phone's repair, even though one had already been shipped to me for free. Since I knew that there was no physical damage done to my phone, I thought there would be no harm in sending the old one in, if it meant that I would get a new one back. This was not the case. I was not going to receive a new phone at all. Blackberry instead, offered to send my phone back, with a $75 repair fee.
I had already been paying for a service that I was not receiving for 6 months, so I decided to just cancel the plan and not get my phone repaired. I was told that there would be a fee of over $700 to cancel the plan. There is no way that I should have to pay this fee, when it was Bell who breeched the contract in the first place. I had been paying for a service for 6 months, that I had not received. When I called customer service to straighten this whole mess out, I was continually put on hold and moved up the ladder. After three hours of this I was transferred to a voice recording, "thank you for choosing Bell, have a nice day." Thank you, Bell, for wasting 3 hours of my day!
I have not heard back from bell about this issue, until today, (March, 16) when I received a letter in the mail stating that my bill will be sent to a collections agency if I do not pay it within 5 business days. The date on the letter is March 6, and when I called bell, I received a message that the bill has already been sent to collections. My plan has been cancelled, but they still want the cancellation fee from me. The customer service reps were all incredibly rude, which is no surprise. I even faxed all of the documents I had received from Bell since June, because the man I spoke to on the phone told me that he didn't believe that any of this happened. Quite an elaborate story for a consumer to just make up, isn't it?
Now I have to decide whether it's worth hiring a lawyer to fight this case, or if I should just pay up. However, after almost 10 months of nonsense, dealing with either incompetent, or completely rude employees and receiving no compensation for the months of paying for a service, which I was not receiving, I am definitely leaning towards fighting.

I have only had my cell phone with BELL for 14 days . . . . Already I have had nothing but problems.

E-BILLING: I opted for online invoicing and for two weeks now my account "does not have permisssion" to register for the service. When I call, they simply tell me to call back because they are having problems with the Group Plan I am with.

BILL DETAILS: I called to get my bill total and I was quoted almost twice my monthly plan cost! So in 14 days, I was told that I owe nearly twice the monthly fees?? Ridiculous. I texted BELL for bill details and received a message saying $0.00 were due for this bill period. I have yet to be able to verify my invoice.

ACCOUNT HACK: I have also been contacted by a representative in Montreal regarding a totally unrelated corporate account. Somehow, my name has shown up as the key contact whom they belive has changed account information for a corporate client in Montreal. Neither I nor the account representative have any idea how this happened, given the marked difference in account numbers, address and names.

NO SERVICE: To top it all off, all of Toronto's customers have had no service (no text, calls out or in) for the evening. When I called BELL, they could not tell me what the problem was or when it would be fixed.

Never in my life have I had such a poor experience with a supposedly customer-oriented company. NEVER EVER WILL I RECOMMEND OR GET A BELL PRODUCT AGAIN!

I just got off the phone. The customer service is so bad of the contact centre its just unbeliveable. They polices in place is so wrong and its not of any benefit to the customer but profit for the business. I called for additional charges. They have written some kind of a note on my account saying that they won't reverse the service fee even when its not my fault. They told me to go to a store to fix the problem. They said that they don't understand why l don't want to go to a store. I wil tell the REASON. Its because the CCC was put in place to serve the customers and solve the problems. THey were put in place to make it more convenient for the customers to get their problems fixed, BUT it seems like that the CCC is there to just be for the sake of and make their lifes easier by telling us where to go instead of finding a solution. I was on the phone for 20minutes. When l asked him name his tone chaged and he gave hims E#: 6031541. Then l call again and l;m on the phone with someone else and they are able to fix the problem. Why is it so hard for them to just do it first hand then making the clients mad and make them doubt their choice of the phone company. I was plannig on solving this problem and no the second ajent l talked to she started selling me her product. Its about time BELL MOBILITY that you get your stories correct across the board then...Also, l was plannig on asking to get the internet ant their cable connections but no more l would reither pay more and get great customer service then be with BELL MOBILITY.

ONLY WORDS I HAVE TO SAY IS WORST COMPANY EVER! WORST CUSTOMER SERVICE! DOES NOT TAKE CARE OF CUSTOMERS! SAYS THAT THEY HAVE THE FASTEST AND CLEAREST NETWORK COMPLETE BULLSHIT! WOULD NOT RECOMMEND ANYONE! IF I COULD I WOULDN'T GIVE ANY STARS. WILL CHARGE YOU FOR THINGS YOU DONT USE (MOBILE BROWSER) MY PLAN TOGETHER WITH TAX IS SUPPOSED TO BE JUST UNDER $60 IM PAYING OVER $110 A MONTH WHEN MY PLAN INCLUDES MY 5 UNLIMITED INCOMING/OUTGOING TEXT MESSAGES UNLIMITED EVENINGS AND WEEKENDS AND 200 ANYTIME AND I MOSTLY ONLY TEXT AND NEVER GO OVER MY MINUTES. THE PHONE CUTS OUT AND DROPS CALLS ALMOST ANYWHERE MOST THE TIME ITS IN MY OWN HOUSE!