I gave 30 days notice to cancel the service, however, was told that if i want to port my number I had to get it right away. I decided then that I wanted to retain my number with the new provider but was then told that i had to pay $250 for early cancellation. I then informed Bell mobility that it was not worth to port the number and to cancel the service . I am still getting billed for services that I had not used as the numberwas not ported. I had been calling them month after month and Bell keeps denying that there was no communication to cancel. It's really a rip off. Even the employee number given was bogus. Bell keeps saying thay they have no record of the phone calls I placed.

Today I received a bill from Bell Mobility for a cell phone # & account that I canceled 1.5 months ago. The bill is for $60.00 - so I called customer service. I am aware there is a cancellation fee, but also a bill on top of the $100.00 cancellation fee? I talked to a rep who told me about 5 times that I signed a legal contract - she really stressed the word legal like maybe I didn't know what it meant. I said I didn't think it was fair that I also have to pay for a month where I had no service from Bell Mobility - of course she was very calm and made me feel like I was an idiot. I asked to talk to her supervisor and she said it is a waste of time because she will say the same thing. I said I would still like to. She put me on hold for a very long period of time and then came back on the line and said she had the supervisor on the line and do I still want to talk to her even though she told me she would say the same thing and I said yes. The supervisor came on and of course one of the first things she said to me (and repeated at least 2 or 3 more times) was that I signed a Legal contract. I said I know you can do whatever you want and she in plain words told me that if I was still a customer that they would help, but because I am with the competition now, they will not do anything at all for me - I stressed to her the fact that I was with the company for many many years, paid a crazy about of $ to them and that I was never late on a bill. She said it doesn't matter. The reps know that we basically can't do anything and that we are at their mercy. I told this rep supervisor that she is being added to my long list of reasons why I am leaving Bell Mobility - poor customer service and unfair charges. I really am frustrated with them and feel very bullied. Of course I will pay because I don't want my credit affected - they know that.

I Purchased a LG Chocolate, from Bell Mobility Via telephone, the phone worked fine for about 5 or 6 month after which it stopped charging. When I returned it to Bell, I was told that it was a defect and it would cost $500.00 to repair, however the warranty covers against defects. I was then told If I wished to cancel their was a $400.00 fee for cancellation of service. It is amazing how out of control the telecom industry in Canada is.

We've been bell customers for 5 years. Originally we were on an AMA plan giving us everything we needed. When we foolishly upgraded our phone, the AMA plan was not available, but we were given one that was supposed to be the same.

However, items on the plan were marked as promotional for one year, instead of the entire length of the contract. Following one year, we are now paying more then we originally agreed to.

Customer service representatives do not listen, do not give you the benefit of the doubt, and are actually outright rude. One asked me to produce the contract, and even offered to cancel my account (for $300!!).

I highly recommend avoiding signing any contract with bell. Our next cell phone will be Pay As You Go.

In our household we have a total of three Bell Cell Phones and one Solo(owned by bell). Of the four phones only one has had no issues, maybe we are slow learners. Two of the phones are smart phones and both have been reported to Bell to have thier issues resolved. The one phone, a Motorola Q was replaced after a one month wait and a $44 loaner phone fee, the day it was recieved it was already needing replacing, prompting another wait. As of the time of this posting we are still waiting after another month with no end in sight - thier response - we don't know when it wil arrive. Keep in mind this is my son's phone and I continue to pay the monthly contract charges for a lousy phone. One must remember as well, Bell INSISTED that never have problems with the Q they are the most reliable. I can assure you that statement was like a GIANT ALARM, since the service so far was like the days of the Edsel.

The second phone that is an issue, is an HTC Smartphone that is far from smart. Since day one this phone has had issues that were repeatedly reported to Bell until in November 2008 they FINALLY agreed to replace it as it turns they acknowledge the HTC's do in fact have issues. We are STILL waiting Jan 10, 2009. The person using this phone is a cancer patient that has children in another city and we have repeatedly explained that plight to Bell and this VERY sensitive condition has fallen on deaf ears. This person needs a mobile to stay in contact with children she rarely gets to see since she is continues to recieve treatments in another city 14 hours away. She also need sto remain in contact with medical professionals who are constantly monitoring her. All her appointments and medical contacts get synced to the phone and makes her life much simpler. But as Bell continues to makes such callous remarks " you are under contract" when I suggest that I will pay to cancel the phone. Either they think I am bluffing or do not care, I suggets the later.

In the case of the HTC phone as it is such an important to the holder I called once again to Bell on November 10 and was once again greeted with `you are under contract, so off the West Vancouver, BC outlet I went with the phone holder. Upon arrival. I was met by an agent named "Pary", whom I had dealt with before and considered arrogant, at BEST. I asked what the status was with the replacement and her response, after searching the data base, was "I don't know." After asking what that meant, I was told by Pary in the most arrogant manner " I will have to print this and give it my Adminstrator" and again I wasked what this all meant in a very demanding way. She told me that "I don't have to take this." What a nice lady! I once again reminded them that the phone was for a person with a life threatening medical condition aand she literally said there is nothing she can do. Absoliutely appalling. I could not help but wonder if she had a family member was terminally ill how would she then react if her Doctor said said " nothing I can do."

The third phone is another that was given to a child so they could stay in constant contact. It suddenly has no display but an insurance plan was purchased in case of any issues they could get an over the counter replacement. Well the obvious happened, it broke! Customer service was called and they instructed him to travel almost two hours to Terrace BC to the nearest Bell outlet. The son made his way to Terrace only be told, "we don't know why you were sent here, we are only a kiosk and do not provide replacements." He was left with no choice but to send the phone to Vancouver where we are left to deal with it and so far it too has not been replaced even though there is a $7 a month insurance premium being paid.

I am absolutely shocked at a companies response with the stature of Bell. These phones are so very important, they are not toys. In the case of the phone holder that has Cancer one would hope that Bell Canada would step up to the plate and ssimply hand off another phone. Keep in mind that I offered to pay any retail difference in price of another brand of phone as well. I have every intention of cancelling ALL phones with Bell as a gift to all, as soon as I get the final OK from the phone holder. Dollar for dollar it will be cheaper. Piece of mind comes at a cost I see. I seem to have an issue with the fact that you are not free to use another phone on the network as well.

I will also foward my rant to the CRTC and the Vancouver Better Business Bureau, with special notations to the Canadian Cancer Society in hopes that people will see what Bell Canada is under al the glitter of high tech advertising. And to you "Pary" of the West Vancouver Park Royal Outlet, you need to truly undergo sensitivity training. I truly hope that no one you love dearly ever comes down with a life threatening illness and gets treated as you have treated us, you need to take a long look in the mirror and ask yourself " do I lioke who I have become?"


My name is Brian, just so people close the situation will know that I have kept my word.