I've just gotten off the phone with Bell and am shocked at how bad the customer service was...even in this day of poor customer service. I've been a Bell customer for two years and my husband and I each had a cell phone with them. Recently both our employers have issued us Blackberrys and the cell phones fell out of regular use. Our contract expired in the spring and in August I decided to cancel the service since we really didn't need it anymore. The CSR explained to me that I was stuck paying another month's fees since I was required to give them 30 days notice that I was cancelling my service...which bugged me, but shame on me for not reading the contract terms thoroughly. I was also told that I had 30 days in which to convert one or both of the phones to another plan or prepay. Since that day I had reconsidered and decided that I would keep one of the phones and just go pre-pay. Ironically I also received an email today from Bell stating that they were sad to see me go and would like me to reconsider. I called Customer Service to have one of the phone converted to pre-pay and they explained that I would have to pay $35 to do so. Now, the money isn't the point ( I've been paying much more each month for phones we haven't been using) but the principle is. I, a departing customer, was willing to leave my business with Bell and they, instead of welcoming me back with open arms, demanded that I pay $35 dollars for the priveledge of continuing to give them my hard earned money. I don't understand their logic. When I then told the CSR to not bother, I'd just let the phone cancellation proceed, she (Sal) began to argue with me...telling me I'd have to pay an activation fee with their competitor anyway. Except that I won't, since I don't "really" need the phone in the first place. The customer service representative was rude, kept cutting me off, and quite honestly didn't seem to hear a single thing I said AND when I asked to speak to a Supervisor, HUNG UP ON ME. I have NEVER received such poor service from any phone centre. There was one good outcome of the experience though: I no longer have any doubts about cancelling my Bell service.

Years ago I was told a customer service statistic...I don't know if its true, but I rings so with me. Every happy customer tells, on average, three people about their satisfaction with a company or product. Each unhappy customer tells 27 people about their dissatisfaction. And this time of the Internet...its sure to be exponentially higher. I can confirm that I will tell AT LEAST 27 friends and family about Bell, warm in the knowledge that I have spared them some pain.

I purchased a HTC phone because of its features. My first phone had problems within the first week of purchase and was replaced. This was the same for the next 4 replacements I received within 3 months. I contacted cust serv inquiring about replacing the HTC with a diff phone; the rep told me that other customers had the same problems and i was able to get a new phone in the store. at the store, the rep told me that i was unable to receive a diff phone and that i would have to contact cust serv on my own time. The next day i contacted them and was told the rep i had spoken to had no knowledge of procedures and had given me the wrong information, and were unable to honor their word into giving me a new phone. I filed a formal complaint, as their policy would require for them to send me a HTC phone monthly during a 3-year period, because of the technical problems that the HTC had. I was contacted by a rep at the executive office named Noushin Tuncer, and was assured that she would solve my problem and send me a new diff phone within a week. A week later, I was contacted by another rep from BELL asking if i had received the phone, after I told him I had not, he realized that they had not in fact sent the phone to me. He assured me that it would be sent the same day. Next day i received a package with a phone and spent 10 hrs trying to activate the new phone; and realized that all the features i had paid for were not available to me. I called cust serv to contact with Ms. Tuncer and the rep was rude and offered to transfer me to Bell Canada. I asked to talk with her manager and she transferred me to a closed bell Canada office, after being on hold for 20 minutes. The next day I called Ms. Tuncer directly and left her a voicemail explaining that i had received the phone but that i was not content with it as it was not what i had paid for and signed up for with BELL, I also asked her to contact me ASAP. 2 weeks later, the voicemail now said that she would be away from her office, with the incorrect date and it was full. Its now a month since i have received the phone, the contact # only informs me that the voicemail is full, and then hangs up. The CSR directly emailed Ms. Tuncer requesting her to contact me. The problems with this new phone extend from not being able to receive calls to the lack of applications and features that i had purchased and signed a contract for. I have contacted the cancellations dept spoke to Abe empl #6021230 and explained me that the cancellation fee cannot be waved when i personally know of other customers who have in fact done it. As a 3-year old BELL customer, I am unsatisfied with the answers provided by bell Canada. Their lack of commitment to loyal customers who just want a decent service to be provided to them. I have spent most of my time trying to reach someone who can help me and restore the agreed contract as they refuse to take responsibility for the changes that the new phone makes to the agreement. Under their own terms and conditions i should have been notified if any changes would be made to my bell contract or the features of the device provided. This has not been the case; BELL has continuously avoided to follow through with their contract terms.

I hope that this will bring closure to something that has been annoying me for the past two years .

I owned a Motorola Flip {Pay as you go} cell phone for five years, and Bell was the carrier or provider . The phone was getting old and it was Analog , used primarily for safety so I decided to upgrade. I liked Bell service so contacted, Bell World in town they explained that I would have to buy a new phone, I also contacted Bell Mobility and got the same response but i got to keep my old number. By this time I was ready to buy a new phone, what more could I have done? I had already seen the phones at Bell World so I stopped in at Radio Shack now {The Source} and bought a Much Music phone for the price of $99.00 this phone came with $60.00 air time and a mail in rebate of $50.00. I almost forgot all of this until yesterday, when my Daughter mentioned she got a letter from Rogers giving her a new phone because the one she has is Analog and they are not going to support that system any longer .

This probably is going to fall on Deaf ears but it might make me feel a bit better sending this. Bell may be the biggest but I am not sure they are the best .