In April, place an online order for the BellaBrite free teeth whitening kit. In late April, 2011, I received the kit along with the next month supply of the whitening. When I ordered the free kit, there was mention of being able to order the teeth whitening on auto order monthly. But, the free kit would be your to keep if you cancelled the order. Well, I received my free kit and the next month supply, not realizing that my bank account had been billed $78.00 plus dollar for the extra kit. I sent the extra kit back with the request to be reimbursed. I was told by the representative that this was not possible for it was out of the time frame allowed. With this being shared, I then asked for the kit that I had paid for to be returned back to me. It is now June, 23, 2011, and I have not received my money nor have they returned the kit. I have made calls, and I am now being told that they didn't received the kit. This kit was sent by Fed-Ex. I am still waiting for response. Please help. Mildred Phillips