I purchased 2 leather sofas and a leather chair from Bellach's and was told it would take 3 months at the latest for delivery. I received the sofa's and chair in October, 6 months later. I never received a phone call letting me know the status of the delivery. I began making numerous phone calls after the 3 months expected delivery, but never received a satisfactory explanation. I demanded to speak to upper management. I spoke to the general manager of Bellach's and he assured me it would be in no later than the beginning of Sept., which did not make me happy, so he stated he would speak to the Bellach's (the owners) and see what he could do for me to "fix the problem." After never hearing back from him, I had to call multiple times without a call back. When I finally spoke to him, he said he would take care of the delivery charge, which was $265.00. I told him I was not happy with the situation, this is not how you run a business and you need to return customer's phone calls. I threatened to go to 7 on your side, BBB, and complaint sites on the web. He responded snuggly and said he is not afraid of 7 on your side. In addition, he only paid $80.00 of the delivery. When I received the delivery I noticed my chair was damaged. To make the long story short, my chair is damaged and they said it is a natural part of the leather. Please do not shop at Bellach's. They are a lying and deceitful bunch of crooks, from customer service to upper management. I should have gone with Macy's which was my first choice. Macy's provides better customer service and will do whatever it takes to make the customer happy. I have contacted 7 on your side and the BBB.

Update on Bellach's Bankruptcy - not looking good for those waiting on Bellach's to emerge.

Did you ever ask yourself, why did I purchase my furniture at Bellachs leather? Could it be because of the price, or the selection, or the reputation of the business or maybe a combination of all of those things.

Bellachs has brought something unique to the bay area for decades. Jerome Bellach is the man who started what the leather furniture industry is all about. Do you think for one minute that Bellachs has been in business for all these years by being scam artists? If so you are not giving the thousands of satisfied Bellachs customers enough credit.

Have you taken even a minute to check the report on the number of furniture stores in this country that are going out of business? If you have maybe you will understand why Bellachs like many other stores is having some difficulty.

Do you know that Bellachs salespeople do not make a dime on your furniture until it gets delivered to your house and paid for? They have been working for little or nothing for months now. If your employer came to you and said “ OK we are going to file for bankruptcy in 8 months I want you to sell as much stuff as you can, take people’s money, lie to them and do it all for free because they are not going to get heir furniture". Would you do it, of course not? Then why do you think a Bellachs salesperson would do that. I know these people and I can assure you they would not.

I have been working for this company for many years. I have seen it do extraordinary things to give back to the community. I have seen Mr. Bellach feed the homeless in S.F... I have seen Bellachs donate to charitable organizations in Concord, Santa Clara, San Francisco, Rocklin and even areas where they have no store. I have seen employees help out on bay clean ups river clean ups and a number of other things with money and time donations.

I have also been overwhelmed by customers that have called or come by to express their grief at this unfortunate turn of events for Bellachs. I have had customers bring salespeople lunch, water, I have customers call and ask if there is anything they can do to help. I have even had several customers who have called and offered to send in the balance of their C.O.D. if it would help.

I have had a chance to read these blogs about Bellachs on the internet. Most have exaggerations in them and some even have out and out lies. One customer writes that I sat her down and told her that she would not get her money back or her furniture. Nothing could be further from the truth in fact I told her the same thing I have told anyone who has asked. Our intention is for everyone to be made whole. We are not interested in hurting anyone. You all remind me of a pack of wild dogs trying to bring down a wounded animal.

Another blog wonders why I haven’t quit this job. The answer is very simple. I believe in Bellachs, I believe in the people that work for the company, and I truly believe that given a chance every customer will get their money back or their furniture.
If you must join in the gang that is only going to hurt all of those that have the faith to trust us, please try to be accurate and truthful in your blogs.

I sincerely believe even you will be made whole.
Sincerely Michael Reynolds