I am tired of complaining to Bellaliant about my Internet speed dropping and stalling my downloads to a complete stand still. After sever techs and complaints and having a band aid put on the problem; I have finally made the decision to switch to Eastlink. I just hope that their Internet, Phone and TV service is better than Bellaliant. Bell finally admitted in an email that the lines are monitored automatically and if they become stressed or overloaded the speed is dropped to spread the service and load. The company flatly denied this on several occassions in the past. Now with the introduction of Netflix.ca into Canada, Bellaliant and Rogers have openly said that they would be reducing the amount of time and speed of the downloads in order to offer at addional cost a service that will stream the movies. I am already paying $55 a month for a service that should be sufficient to stream the broadband movies. If Eastlink does not offer any better service then I will be going to Satelite. I have read several complaints on the site about Eastlink service and rude customer support reps. But, as a consumer, I have the power and the choice to disconnect and move on. Attached is a pic of some graphs taken of the Bellaliant download speeds that shows the incredible dips in the speed. Surprisingly though since Friday, Oct 22, when I called Bellaliant and told them I was disconnecting from their service and going to Eastlink, the speed and streaming have improved even when running a movie from Netflix.ca. Amazing! But I am still switching to Eastlink in hopes of getting better download speeds that will be more steady and consistent. The package I had with Bellaliant was for Phone and Internet at 7mbs download at a cost of $115 a month by the time the little extra charges and taxes were added on. With Eastlink I am getting a bundle for $107 for one year with free phone service and then increasing to $126 at the end of the year. And that is for TV, Interent with up to 15mbs, double what Bellaliant offered for close to the same cost, plus phone service which is free for the first year. Time will tell as to which company offers the best service for almost the same dollar value. Customer service I can do something about. I record all of my communications and if I get a rude service rep, there will be a complaint filed with a transcript and a voice recording. As well, I can request to speak to another rep or a supervisor. These are my rights as a consumer. I don't have to put up with inferior service or impolite service reps. See the attached photo of the graphs for a speed download comparison. The dips were so low that the computer came to a complete stop.