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Angry Mom
January 3, 2009
never received product
Do not order Bendaroos from the official Bendaroos website:
- website is terrible: 1. no buy one get one option - despite offer
2. many products are solicited during the order process
3. you cannot review order before submitting
4. way more expesive than anticipated
- customer service is terrible: 1. emails are not answered
2. phone wait time is forever
3. representative I spoke with was rude
4. After waiting 8 weeks for shipment, I was told that they had run out and I would receive my order as soon as the new delivery arrived.
5. checked my order today and it was CANCELED without any notice.
Buyer beware when dealing with Bendaroos.com
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mousekinz
December 31, 2008
Don't work
I didn't get them, but I read the reviews on Amazon and all of them are one star. So for those of you who are pay 50 dollars for these instead of their alleged "19.99" and still didn't receive them, you sadly have nothing to look forward to. They say you can't even make a curly Q, let alone all this stuff they show on the commercial. These certainly will not make you bendaroo backwards.
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Migel
December 30, 2008
Fraudulent website
I tried ordering Bendaroos from their website and you never recover an acknowledgment. The site says to wait 12 hours before checking the status of your order. I waited four days and went to the order status link and it does not work! I have been trying to call the CT number and I cannot get through the line.
As Seen On TV sells the product and the order form is the same form on the bendaroos site. So I called their toll free number and when you go to problems with orders you cannot reach anyone...you have to leave a message. SO I called again like I was placing an order...and low and behold you reach a live person! I explained my situation and the girl in the order processing department said all calls for Bendaroos has to go through them. She gave me the same number I had been trying. I explained their website does not work and she said that is not their problem. I explained they are selling the product and that they should care. She sarcastically said 'Have a wonderful holiday.
Do NOT buy form either company!
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Martin
December 29, 2008
Deceptive website
This website is deceptive. Before I knew it I had placed to 'big' orders and did not have a chance to review the billing statement or confirm that I wanted to purchase this item. Your credit card info is input first and once you click on an item you have purchased it. There is no going back.
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rudyn
December 24, 2008
Watchout for unsecure site
I don't have a complaint, yet. I saw this link (complaints) when looking for the company, but did not read before placing order. I hope things work out. I did notice that the first "order" screen DID NOT show the secure lock in my browser bar. After puttingin the first 4 #s of card, I backed-out. I entered site through the Customer Service link, which WAS secure and showed the lock in the web browser bar.
I WAS able to review my order and authorize it...no email reply, yet.
Others SHOULD really look for the lock symbol BEFORE entering their credit card information on any site. I'll keep all other comments in mind.
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Samuel
December 19, 2008
No going back
This website is deceptive. Before I knew it I had placed to 'big' orders and did not have a chance to review the billing statement or confirm that I wanted to purchase this item. Your credit card info is input first and once you click on an item you have purchased it. There is no going back.
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Margaret Bilotta
December 18, 2008
Fraud
Ask for credit card information upfront before even selecting product. You go to the next screen and they put postage and handling for over $30.00. I got out of the screen and did not hit confirm. The next day it was e-mailed to me that my order was confirmed. I called all day and listened to music. No one ever answered the phone. I also sent them two e-mails to no avail. I am disputing this with my credit card company. They are a fraud company and I hope I can help someone else by not being pulled into this scam.
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Jackie
December 18, 2008
No Customer Support
BEWARE!!
I too ordered online and by the time I was done my total was 89.76. All I wanted was one set.
I then sent 4 emails to customer service within a week span and didn't hear a thing back.
I assumed they cancelled the order. Today I got the package in the mail. I told the mail-lady
that I was refusing to accept it and to send it back. Now, I'm having trouble with the credit card
company getting my money back. I spent OVER 3 hours long distance on the phone and still got
no answer.
DO NOT BUY FROM THEM!
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Wayne D
December 18, 2008
zero customer service
It has been over a month and still no order.I called their customer service line
and waited over two hours on hold and finnally gave up. This company clearly has a ton of complaints or has a bogus customer service line. Buyer BEWARE !!!
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Gomathi
December 17, 2008
Over charged
The Bendaroos website over changed me with two sets for $56 when i ordered for one set, there was no way for me to know that i was charged for 2 sets until I finished the order. I had no number to call back for cancellation. very suspecious company and cheating
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